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Emily Williams

@emilywilliams

Operations leader in healthcare and education. Builds scalable systems, improves processes, leads teams, and drives measurable results.

United States

Message

What I'm looking for

I’m looking for a remote role where I can use my strengths in operations, cross-functional leadership, process improvement, and team development to make a meaningful impact. I’m especially drawn to mission-driven organizations with strong culture, growth potential, and opportunities to build better systems that help teams and customers succeed.

I lead strategic and day-to-day operations across healthcare, education, and service-based organizations, combining clinical credibility with strong people leadership and a systems mindset. I’m known for creating structure in fast-moving environments, solving complex problems, and translating big goals into measurable results.

Most recently, as Director of Operations, I oversaw staffing, onboarding, service delivery, and business performance across a multi-state organization. When margin performance needed improvement, I analyzed workflows, accountability gaps, and operational inefficiencies, then implemented process changes and clearer ownership models that increased gross margin from 23% to 26% and EBITDA margin from 15% to 17%. When onboarding timelines were slowing growth, I rebuilt the process end to end through better handoffs, automation, SOPs, and milestone tracking, reducing onboarding time from multiple weeks to five days.

In earlier roles across people operations and clinical leadership, I identified inconsistent hiring and onboarding practices that were limiting scale, then built standardized workflows, compliance checkpoints, and tracking systems that improved efficiency and readiness across teams. As a Clinical Manager leading a distributed provider team, I coached performance, addressed escalations, and strengthened quality and documentation standards to improve service consistency and retention.

My earlier career as a Speech-Language Pathologist shaped my leadership style: empathetic, practical, quality-focused, and deeply committed to helping people succeed. That clinical foundation helps me balance business outcomes with the human experience behind them.

I’m especially interested in operations leadership, program management, customer success, implementation, people operations, and mission-driven organizations where I can build better systems, support strong teams, and create meaningful impact.

Experience

Work history, roles, and key accomplishments

Director of Operations

Ampersand Therapy

Apr 2025 - Apr 2026 (1 year)

Led strategic and day-to-day operations across a multi-state therapy organization, aligning staffing, onboarding, service delivery, and business goals. Improved gross margin (23% to 26%) and EBITDA margin (15% to 17%), reduced onboarding to 5 days, and built scalable SOPs and reporting dashboards to support growth.

Operations & Strategy Workforce Optimization Dashboards SOP Development Talent Acquisition Workforce Planning Revenue Forecasting Contract Negotiation

Human Resources Manager

Ampersand Therapy

Aug 2024 - Apr 2025 (8 months)

Directed HR operations, onboarding strategy, and employee experience for a distributed workforce. Analyzed recruiting and onboarding data, standardized hiring/training workflows, resolved employee relations issues, and improved compliance readiness by optimizing multi-state licensure databases.

HR Operations Onboarding Workforce Planning Employee Relations Data Analysis Process Standardization Performance Management

Human Resources Specialist

Ampersand Therapy

Feb 2024 - Aug 2024 (6 months)

Coordinated onboarding, employee communications, compliance processes, and recruiting support across multiple states. Verified licenses, tracked expirations and renewals, strengthened internal documentation standards, and supported benefits administration and DEIB initiatives.

Recruiting Support Onboarding coordination Employee Communications Renewals Management Benefits Administration

Clinical Operations Specialist

HuddleUp

Jun 2023 - Feb 2024 (8 months)

Matched providers to contracts across 40+ states by balancing utilization, compliance, and service delivery needs. Built SOPs and workflows using Salesforce, Asana, and Tableau to improve operational visibility and accelerate onboarding readiness and placement timelines.

Salesforce Asana Tableau SOP Development Workflow Automation & Compliance

Clinical Manager

HuddleUp

Jul 2022 - Jun 2023 (11 months)

Managed and coached 45 remote clinicians across multiple states, owning performance, engagement, retention, documentation quality, and caseload success metrics. Implemented communication and performance tracking processes and served as the escalation point for provider and client concerns.

Team Leadership Performance Management Clinical Operations Coaching Feedback Escalation Management

Lead Speech-Language Pathologist

HuddleUp

Nov 2020 - Jul 2022 (1 year 8 months)

Provided remote speech-language services for public school students in Maryland and led provider communications, onboarding resources, and training initiatives. Created professional development content and hosted provider forums to support service continuity for complex student needs.

Speech Language Pathology Onboarding Professional Development Case Coordination Program Enablement

English Language Instructor

VIPKid, Cambly, Private Clients

Jul 2016 - Feb 2021 (4 years 7 months)

Delivered virtual English instruction for adult and school-age learners across diverse proficiency levels by building customized lesson plans. Provided progress feedback to learners and families to support ongoing improvement.

Lesson planning Virtual Instruction Communication Skills Learner Support

Speech-Language Pathologist

South Euclid-Lyndhurst Schools

Aug 2019 - Nov 2020 (1 year 3 months)

Managed a caseload of 65 middle/high school students while maintaining IEP compliance and Medicaid billing. Collaborated with educators and caregivers to support cross-functional student services and outcomes.

Case Management Student Services Speech Therapy

Speech-Language Pathologist

Cleveland Clinic Center for Autism

Aug 2018 - Aug 2019 (1 year)

Delivered evaluations and therapy for early intervention children with autism in a multidisciplinary setting. Partnered with behavioral teams and families to support measurable outcomes and service continuity.

Early Intervention Speech Therapy Clinical Documentation Care Coordination Service Delivery

Speech Pathology Fellow

Monarch Center for Autism

Aug 2017 - Aug 2018 (1 year)

Provided school-based and residential services for students with complex behavioral needs, conducting evaluations and collaborating with interdisciplinary teams. Supported care plans through structured coordination across settings.

Evaluation Speech Pathology And Interdisciplinary Teams Residential Services Documentation