Open to opportunities

Emily Robertson

@emilyrobertson

Compassionate office support professional studying psychology, experienced in patient-facing clerical and animal care roles.

United States

Message

What I'm looking for

I am seeking a patient-facing administrative role in healthcare or a supportive front-desk position that values compassion, confidentiality, and opportunities to grow alongside my psychology and music therapy studies.

I am a hardworking, caring professional currently pursuing a Bachelor's in Psychology with plans for a master's in music therapy and board certification. I bring consistent, patient-focused front-desk and administrative experience in healthcare settings.

In my current role at a mental health center I manage check-ins, verify patient information, process payments, perform mental health screening, scheduling, and general office maintenance. I prioritize accuracy, confidentiality, and strong communication in all patient interactions.

My background includes leadership and hands-on roles in animal care, retail, and food service where I handled customer inquiries, emergency situations, inventory, pricing, and team collaboration. I adapt quickly and maintain calm under pressure.

I am authorized to work in the U.S. and hold a driver's license. I am seeking opportunities that allow me to apply my clerical and patient-care skills while I advance my education in psychology and music therapy.

Experience

Work history, roles, and key accomplishments

Current

Office Support

Current

CMMHC - Central Minnesota Mental Health Center

May 2024 - Present (1 year 10 months)

Manage front-desk operations including patient check-in, account verification, payment processing and mental health screenings while coordinating scheduling, calls, mail, supplies and light office maintenance to ensure smooth clinic operations.

Patient Check In Insurance Verification Payment Processing Scheduling Multi Line Phone Systems Google Docs

Lead, Boarding Department

Lucky Pets

Aug 2023 - May 2024 (9 months)

Oversaw the boarding department, managed customer inquiries and emergency situations, maintained vaccination records and coordinated special-care needs to ensure animal welfare and client satisfaction.

Animal Handling Customer Service Emergency Response Scheduling Kennel Management Record keeping

Delivery Driver

DoorDash

Jul 2020 - Aug 2023 (3 years 1 month)

Delivered food orders reliably and safely across varied schedules, maintaining on-time performance and strong customer service during peak and holiday periods while balancing delivery logistics and navigation.

Navigation Time Management Customer Service Order Accuracy Safety Compliance Cash Handling Flexibility

Specialty Team Member

Whole Foods Market

Feb 2021 - Sep 2021 (7 months)

Advised customers on artisan wines and cheeses, maintained food-safety compliance and department merchandising, and ran the liquor store to drive specialty product sales and customer education.

Customer Service Food Safety Merchandising Inventory Management Point of Sale Team Collaboration

Groomer's Assistant

Lucky Pets

May 2020 - Feb 2021 (9 months)

Assisted groomers with animal handling, bathing, drying, nail trimming and basic styling while scheduling appointments and supporting grooming workflows to maintain safety and quality.

Animal Handling Nail Trimming Scheduling Grooming Client Communication Kennel Support Basic Styling

Kennel Attendant

Lucky Pets

Jul 2019 - May 2020 (10 months)

Performed kennel cleaning and maintenance, fed and medicated animals, supervised playgroups and ensured overall hygiene and safety of boarding facilities.

Kennel maintenance Kennel Maintenance Animal Care Playgroup Supervision Record keeping Feeding Schedules

Pricing Specialist

The Marketplace

Jan 2018 - Jul 2019 (1 year 6 months)

Managed price updates, new item entries, ad programming and in-store signage to maintain accurate pricing and promotions across the grocery floor while coordinating vendor receipts.

Ad Programming Merchandising

Sales Associate

Old Navy

Jun 2017 - Jan 2018 (7 months)

Handled morning shipments, unboxed and stocked merchandise, executed floor sets and markdowns, and provided customer service to maintain sales floor readiness and presentation.

Stocking Merchandising Cashiering Floor Sets Customer Service

Whole Body Team Member

Whole Foods Market

May 2017 - Nov 2017 (6 months)

Stocked and maintained Whole Body department displays, conducted out-of-stock scans, created signage and provided product knowledge-driven customer service to support health-focused sales.

Stocking Merchandising Inventory Scans Customer Service Product Knowledge Team Coordination

Store Employee

Casey's General Stores

Aug 2015 - Apr 2016 (8 months)

Performed cashiering, stocking, food preparation, coffee service and general store cleaning to support daily convenience store operations and customer service.

Cashiering Stocking Customer Service Store Cleanliness

Shift Leader

Papa Murphy's

Jun 2013 - Nov 2014 (1 year 5 months)

Led shift operations including cashiering, order taking, food preparation, sanitation and customer service to maintain efficient store performance and a positive customer experience.

Cashiering Food Preparation Customer Service Team Coordination Inventory Tasks