Helena Waks

Coordinated medical appointments, transportation, and daily schedule for a family member. Managed daily routines, meals, and household tasks, and carried out an exercise plan that improved mobility.

Assisted the urgent care team with patients needing immediate help, working calmly in a fast-paced setting. Notified 10+ clients per day of lab results, supported surgeries, administered vaccines, ran in-house lab tests, and helped complete SOAP notes.

Relayed lab results to clients and passed their concerns to providers. Assisted with 10+ exams per day, blood draws, X-rays, surgery prep, and post-operative care.

Assessed customer needs, recommended devices and plans, and troubleshot device and account issues, increasing upsells and customer satisfaction.

Supported 15+ exams per day by preparing rooms and assisting veterinarians, and relayed pet owners' questions and concerns to the veterinary team.

Assisted 20-50 customers per day and increased accessory and protection plan sales. Recognized twice in one year by the Promoters Club for serving the most customers with 10/10 satisfaction ratings.

Greeted and checked in 50+ clients per day, confirmed appointments, and managed client communications. Promoted membership packages and prepared and sanitized treatment rooms daily.

Completed 2 of 4 semesters in the Veterinary Technician Program, an associate degree track, with prior coursework at Montgomery Community College.

Completed prior coursework as part of the Veterinary Technician Program.

Earned a high school diploma.