Open to opportunities

Marie Kershaw

@mariekershaw

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Customer service professional skilled in EMR scheduling, client communication, and smooth front-office coordination.

United States

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What I'm looking for

I’m looking for a customer-focused role where I can coordinate care, schedule and verify details in EMRs, and use my proactive problem-solving to create a smooth front-office experience.

I’m a customer-focused professional who thrives in fast-paced front-office environments. I bring a mix of proactive problem-solving, multitasking, and conflict resolution, with a strong commitment to care coordination and warm, reliable service.

In my most recent role as a Medical Receptionist, I welcomed and checked in patients, ensuring accurate collection and verification of personal and insurance information. I entered and updated insurance details in EMR systems to support efficient billing and claims processing, and I scheduled and confirmed appointments while handling multi-line phone inquiries.

Previously, as an Office Assistant for a mobile veterinary service, I strengthened client communication across phone, text, social media, and email to ensure needs were met quickly. I collaborated with veterinary staff, managed prescription medication refills and lab-related workflows, maintained precise patient chart records, and used VetFM to keep client and patient information organized for smooth operations.

Earlier roles also sharpened my leadership and operations skills: as an Assistant Manager, I oversaw up to 15 associates through training and scheduling, managed cash register and deposits, and supported loss prevention and inventory control. As a Lead Dog Trainer and Teacher, I improved outcomes through structured training, clear client education, and thoughtful coordination—skills I now apply to streamline processes, support teams, and deliver consistently high satisfaction.

Experience

Work history, roles, and key accomplishments

Medical Receptionist

Anne Arundel Dermatology

Mar 2025 - May 2026 (1 year 2 months)

Welcomed and checked in patients for appointments, accurately collecting and verifying personal and insurance information. Updated insurance details in EMR systems, scheduled and confirmed visits, and managed a multi-line phone line to support patient inquiries and follow-ups.

Patient Check In Insurance Verification Electronic Medical Records (EMR)Appointment Scheduling Conflict Resolution Care Coordination

Office Assistant

Marmalade & Mobile Vet

Jun 2022 - Mar 2025 (2 years 9 months)

Communicated with clients via phone, text, social media, and email to address inquiries, relay messages, and support timely estimates and support. Managed prescription refills, lab procedures, sample preparations, patient chart records, and inventory, while maintaining client/patient details in VetFM and providing technical support for Apple devices.

VetFM Scheduling Prescription Refills Patient Charting Inventory Management Apple Device Technical Support (IPhone IPad Mac)Technical Support

Lead Dog Trainer

Ace of Paws

Sep 2021 - Jun 2022 (9 months)

Trained dogs in clients’ homes and facilitated group training sessions to improve canine behavior and client satisfaction. Managed client reminders and educational resources, using tools to streamline operations and collaboration.

In Home Dog Training Training Facilitation Client Communication Slack Google Docs Notion

Teacher (Homeschool)

Cornerstone Homeschool Academy

Jul 1997 - May 2019 (21 years 10 months)

Educated K-12 students across Reading, English, Biology, Finance, Math, and Art in a cooperative program supporting up to 20 families. Coordinated events and field trips, developed curriculum, ran fundraisers, supervised classes, and provided transcripts.

K 12 Instruction Curriculum Development Lesson planning Student supervision Student Support

Administrative Assistant

Pine Hill Gardens

Jun 1996 - Jul 1997 (1 year 1 month)

Managed administrative duties for a 100+ apartment property and supported day-to-day operations by handling tenant paperwork, service orders, and tenant inquiries. Served as a rental agent for showings and lease information, improving prospective tenant support and tenant satisfaction.

Administrative Support Property Showings Lease Documentation Support Complaint Resolution Operations & Support

Assistant Manager

County Seat

Feb 1994 - Jun 1996 (2 years 4 months)

Created a welcoming, customer-centric environment by responding promptly to inquiries and managing store operations. Trained and scheduled up to 15 sales associates, handled cash register/bank deposits, maintained inventory controls, and supported loss-prevention measures.

Customer Service Scheduling Cash Register Deposits Inventory Control Loss Prevention stock replenishment