EREmily Roberts
@emilyroberts
Dedicated customer service professional with strong communication skills.
United StatesWhat I'm looking for
I am a dedicated customer service professional with extensive experience in various roles, including as a Customer Service Coordinator at Hixson Pet Wellness Center. My journey began in the retail and food service industries, where I honed my skills in communication, problem-solving, and teamwork. I take pride in creating positive connections with clients and ensuring their needs are met with empathy and professionalism.
Throughout my career, I have demonstrated a strong ability to multitask and maintain a positive attitude in fast-paced environments. My experience includes managing appointments, maintaining records, and collaborating with team members to ensure smooth operations. I am committed to providing exceptional service and contributing to a welcoming atmosphere for both clients and colleagues.
Experience
Work history, roles, and key accomplishments
Customer Service Coordinator
Hixson Pet Wellness Center
Dec 2024 - Present (6 months)
Greeted and assisted clients and their pets with empathy and professionalism. Scheduled appointments, maintained medical records, and handled multi-line phone system.
Barista
Be Caffeinated
Apr 2022 - Dec 2024 (2 years 8 months)
Operated cash registers and handled cash and card transactions, assisting with opening and closing tasks. Quickly multi-tasked to make drinks and food efficiently while maintaining accuracy and quality.
Barista
Starbucks
Jul 2021 - Apr 2022 (9 months)
Operated cash registers and handled cash and card transactions, assisting with opening and closing tasks. Quickly multi-tasked to make drinks and food efficiently while maintaining accuracy and quality.
Bookseller
Books - A - Million
Aug 2019 - Jul 2021 (1 year 11 months)
Provided support during busy periods by assisting customers in finding merchandise and efficiently processing transactions. Collaborated with team members to ensure the smooth running of the store and well-stocked inventory.
Education
Degrees, certifications, and relevant coursework
Sequoyah Vocational High School
High School Diploma, Digital Arts and Photography
Focused on digital arts and photography, developing skills in visual communication and digital media. Gained foundational knowledge in artistic principles and technical photography.
CCChattanooga State Community College
Certificate, Cosmetology
Completed coursework in cosmetology, gaining practical skills in hair, skin, and nail care. Developed an understanding of industry standards and client service.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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