Open to opportunities

Bri R

@brir

Message

Dedicated and detail-oriented professional with a passion for customer service.

United States

Message

What I'm looking for

Seeking a role that utilizes my customer service and technical skills to provide exceptional service and support.

I am a highly motivated and organized individual with a strong background in customer service and library management. With experience in training and leading teams, I possess excellent communication and interpersonal skills. My technical skills include proficiency in CMS, social media, MS Office, and Adobe software, among others.

In my current role as a Library Assistant, I have honed my ability to multitask, prioritize responsibilities, and maintain a high level of accuracy in my work. I am confident in my ability to teach people how to use library resources and provide exceptional customer service.

Throughout my previous roles, I have demonstrated my ability to work well independently and as part of a team, identifying areas for improvement and implementing solutions. I am a proactive and adaptable individual with a strong focus on mentoring and motivating others.

Experience

Work history, roles, and key accomplishments

Current

Library Assistant

Current

Charlotte Library

Oct 2022 - Present (2 years 8 months)

Assisted with cataloging and maintaining library materials, handled loans between libraries, and organized returned items. Taught patrons how to use library resources and answered questions. Maintained computer library database and helped plan special library events.

Events Databases

Barista Trainer

Starbucks Coffee Company

Jan 2019 - Feb 2022 (3 years 1 month)

Maintained knowledge of company policies, coffee roasts, and promotions. Excelled in fundamental store roles, managed customer relations, and identified areas for improvement. Cultivated a welcoming environment for customers and partners.

Customer Service Lead

Pet Palace

Aug 2018 - Jan 2019 (5 months)

Trained new team members, used cloud-based pet boarding program to document customer information, and developed relationships with facility regulars. Monitored calls and facility tours to ensure quality and created intervention plans for team members.

Training Quality

Customer Service Associate

SHEETZ INC.

Oct 2017 - Mar 2018 (5 months)

Created a customer-focused shopping environment, assisted with inventory, and monitored cash registers. Handled customer relations issues and maintained store cleanliness.

Store

Hostess

Cracker Barrel

Mar 2016 - Jul 2016 (4 months)

Created a customer-focused shopping environment, assisted with inventory, and monitored cash registers. Handled customer relations issues and maintained store cleanliness.

Store