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Emily McNeil

@emilymcneil

Enterprise Customer Success Manager at Confirm, expanding enterprise portfolios while maintaining strong retention and renewal outcomes.

United States

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What I'm looking for

I’m looking for a fully remote Enterprise or Strategic Customer Success Manager role at a growth-stage B2B SaaS company. I thrive owning high-value accounts end to end: leading renewals, building executive relationships, and partnering with product teams to turn customer feedback into action. I want a team that treats CS as a driver of revenue and retention.

At WorkStep / Confirm, I expanded my enterprise portfolio from 10 accounts totaling $1.8M ARR to 30 accounts totaling $2.3M ARR during a company-wide restructuring, while maintaining strong retention and renewal outcomes.

I own the renewal lifecycle, from planning and forecasting through value positioning, negotiation, and close. I lead discovery and Strategic Business Reviews, connecting customer priorities and platform insights to business outcomes.

At C.H. Robinson, I grew a book of business from $50K to $1.8M net revenue across 12 flagship enterprise customers, with three consecutive years of double-digit revenue growth. I also managed enterprise onboarding and led a team of Account Coordinators.

Experience

Work history, roles, and key accomplishments

Current

Enterprise Customer Success Manager

Current

WorkStep / Confirm

Feb 2022 - Present (4 years 9 months)

Owns full renewal lifecycle for a B2B SaaS platform for frontline workforce engagement, managing a portfolio of 30 enterprise accounts ($2.3M ARR) after company restructuring. Leads strategic business reviews and uses data-driven insights to drive retention and expansion.

Enterprise Account Management Renewal Lifecycle GRR Strategic Business Reviews Data Analysis Stakeholder Engagement Salesforce HubSpot AI Tools

Account Manager

Presto

Mar 2023 - Jul 2023 (4 months)

Managed enterprise restaurant brand relationships through onboarding, adoption, and operational rollout of AI-driven ordering automation technology. Collaborated with sales and implementation teams to ensure successful deployment and identify expansion opportunities.

Account Management Client Onboarding AI Driven Automation Cross Functional Collaboration Expansion Strategy

Commercial Account Manager

C.H. Robinson

Feb 2015 - Jan 2022 (6 years 11 months)

Grew book of business from $50K to $1.8M net revenue across 12 flagship enterprise customers, delivering three consecutive years of double-digit revenue growth. Used shipment data and market rate trends to provide proactive, data-driven recommendations and led a team of Account Coordinators.

Account Management Revenue Growth Supply Chain Consulting Data Analysis Team Leadership Client Onboarding Strategic alignment