Open to opportunities

Mariah Klein

@mariahklein

Message

Versatile telecommunication and customer service representative with 10 years experience.

United States

Message

What I'm looking for

I am looking for a role that values teamwork, offers growth opportunities, and allows me to utilize my communication skills in a supportive environment.

I am a dedicated telecommunication and customer service representative with a decade of experience in high-pressure emergency response environments. My journey has equipped me with the skills to manage inbound calls effectively, prioritize urgent situations, and communicate seamlessly with paramedic teams. I take pride in my ability to enhance operational efficiency and ensure timely responses in critical situations.

Throughout my career, I have worked in various roles, including as a Dispatcher at Lifeguard and a 911 Telecommunicator. In these positions, I have demonstrated my capacity to handle high-stress situations while maintaining a calm demeanor. My experience includes providing pre-arrival medical instructions to callers and coordinating emergency response efforts. I am committed to continuous improvement and am always looking for ways to enhance my skills and contribute positively to my team.

Experience

Work history, roles, and key accomplishments

Current

Dispatcher

Current

Lifeguard

Feb 2023 - Present (2 years 4 months)

Answered inbound calls promptly, gathered key information, and alerted paramedic teams to emergency situations. Coordinated emergency response efforts, including dispatching and following medical helicopters and specialized pediatric transport teams.

Inbound Paramedic Communication Data Entry

911 Telecommunicator

Charleston County Consolidated Dispatch

Oct 2019 - Present (5 years 8 months)

Received 911 calls, advised callers on best courses of action, and prioritized emergency situations. Managed high-stress situations, provided pre-arrival medical instructions, and maintained composure while handling multiple tasks simultaneously.

911 Telecommunications Prioritization High Stress Situations Pre Arrival Medical Instructions Pre Arrival Medical Instruction

Telecommunicator

Lowcountry Answering Service

Jul 2019 - Present (5 years 11 months)

Answered calls for multiple businesses after hours, following specific instructions for each, and took messages including emailing or paging doctors. Managed a high volume of incoming calls, efficiently routing them and handling sensitive documents with confidentiality.

Message Taking Routing Confidentiality Administrative Support

Receptionist

Conway Chrysler

Dec 2014 - Present (10 years 6 months)

Managed a high volume of incoming calls, efficiently routing them to appropriate departments, and responded to client and employee inquiries. Assisted with administrative tasks such as filing, photocopying, and preparing correspondence, collaborating with other departments for smooth operations.

Client Inquiries