Emily Groshong
@emilygroshong
Seasoned professional with 16 years of diverse operational management and client service experience.
United StatesWhat I'm looking for
As a seasoned professional with 16 years of diverse operational management and client service experience, I have excelled in commercial operations management, team leadership, and customer engagement. My expertise in operational oversight, process improvement, and staff development has enabled me to drive performance and ensure regulatory compliance in fast-paced environments.
With a strong background in managing teams, developing training programs, and implementing strategic plans, I am confident in my ability to leverage my skills as a Customer Service Specialist. My passion for delivering exceptional customer service and building strong relationships has earned me recognition as Rookie of the Year and a Collaboration Award at PacificSource.
Throughout my career, I have demonstrated my ability to adapt to new challenges, think critically, and solve complex problems. I am excited to bring my skills and experience to a new role and contribute to a dynamic team.
Experience
Work history, roles, and key accomplishments
Owner/Manager
Big Daddy's Barber Co.
Feb 1975 - Present (51 years 6 months)
Oversee professional operations and deliver projected targets within allocated financial constraints. Assess and select retail products and services to offer, ensuring alignment with anticipated customer preferences.
Manager, Commercial Individual Operations
PacificSource
May 2019 - Aug 2023 (4 years 3 months)
Led commercial Individual teams, ensuring adherence to state and federal regulations as well as contractual guidelines. Developed and implemented regular training programs to enhance staff skills and performance.
Client Service Rep
PeaceHealth Laboratories
Apr 2004 - Jun 2015 (11 years 2 months)
Managed a multi-line phone system to address laboratory-related inquiries from healthcare professionals and patients, ensuring timely communication and resolution of concerns.
Education
Degrees, certifications, and relevant coursework
Emily hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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