Open to opportunities

Emily Groshong

@emilygroshong

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Seasoned professional with 16 years of diverse operational management and client service experience.

United States

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What I'm looking for

Seeking a challenging role that leverages my expertise in operational oversight and customer engagement to drive performance and ensure regulatory compliance.

As a seasoned professional with 16 years of diverse operational management and client service experience, I have excelled in commercial operations management, team leadership, and customer engagement. My expertise in operational oversight, process improvement, and staff development has enabled me to drive performance and ensure regulatory compliance in fast-paced environments.

With a strong background in managing teams, developing training programs, and implementing strategic plans, I am confident in my ability to leverage my skills as a Customer Service Specialist. My passion for delivering exceptional customer service and building strong relationships has earned me recognition as Rookie of the Year and a Collaboration Award at PacificSource.

Throughout my career, I have demonstrated my ability to adapt to new challenges, think critically, and solve complex problems. I am excited to bring my skills and experience to a new role and contribute to a dynamic team.

Experience

Work history, roles, and key accomplishments

Current

Owner/Manager

Current

Big Daddy's Barber Co.

Feb 1975 - Present (50 years 4 months)

Oversee professional operations and deliver projected targets within allocated financial constraints. Assess and select retail products and services to offer, ensuring alignment with anticipated customer preferences.

Team Leadership Process Improvement Relationship Building Strategic Planning Performance Management Customer Relationship Management (CRM)Organizational Skills Analytical Skills

Manager, Commercial Individual Operations

PacificSource

May 2019 - Aug 2023 (4 years 3 months)

Led commercial Individual teams, ensuring adherence to state and federal regulations as well as contractual guidelines. Developed and implemented regular training programs to enhance staff skills and performance.

Team Leadership Process Improvement Relationship Building Training Performance Management Policy Implementation Customer Relationship Management (CRM)Organizational Skills Analytical Skills

Client Service Rep

PeaceHealth Laboratories

Apr 2004 - Jun 2015 (11 years 2 months)

Managed a multi-line phone system to address laboratory-related inquiries from healthcare professionals and patients, ensuring timely communication and resolution of concerns.

Customer Relationship Management (CRM)Organizational Skills Analytical Skills Attention To Detail