Open to opportunities

Emily Garcia Valle

@emilygarciavalle

Message

Bilingual operations and customer-success professional with strong Salesforce and account management expertise.

United States

Message

What I'm looking for

I seek roles where I can optimize operations and customer outcomes using Salesforce and data-driven processes, in collaborative teams that value growth and measurable impact.

I am a bilingual (English/Spanish) operations and customer-success professional with extensive experience in Salesforce optimization, account management, and cross-functional coordination. I combine analytical rigor with hands-on operational execution to improve workflows and reporting accuracy.

At Texas A&M Mays Business School I oversaw and optimized a Salesforce implementation, reconciled three fiscal years of data to support auditing and planning, and developed backend quoting processes that streamlined classroom rentals. I produce consumption and utilization reports and coordinate hybrid events while providing technical and administrative support to faculty.

In previous roles I managed large account pipelines, exceeded a $1M software renewals quota ahead of schedule, and maintained CRM data integrity while supporting international client communications. I have processed sensitive immigration documentation with strict compliance and provided benefits administration and customer support in remote settings.

I hold a Bachelor’s degree in Graphic Design with a web design specialty and bring strong technical skills across Salesforce, Microsoft Office, Adobe Suite, and various design tools. I am driven to deliver measurable improvements, foster collaborative teams, and support organizations that value operational excellence and customer-focused solutions.

Experience

Work history, roles, and key accomplishments

Facilities Specialist III

Texas A&M Mays Business School

Dec 2024 - Aug 2025 (8 months)

Optimized Salesforce implementation and reconciled three fiscal years of financial and operational data to improve reporting accuracy and support auditing and strategic planning; developed backend quoting processes that streamlined classroom rentals and reduced administrative turnaround time.

Salesforce Reporting Process Improvement Event Coordination Technical Support Data Analysis Cross Functional Collaboration

Customer Service Representative

bswift

Sep 2023 - Apr 2024 (7 months)

Supported enrollment transactions and daily administrative operations for HR software, advising callers on benefits and resolving issues end-to-end to maintain client satisfaction.

Benefits Administration Customer Service Enrollment client support HR Software Communication Remote Work

Sales Representative

AT&T

May 2022 - Aug 2023 (1 year 3 months)

Performed B2B sales activities, engaging clients to drive product adoption and revenue during tenure as a sales representative.

B2B Sales Customer Engagement Product Marketing Cash Handling Communication Time Management Relationship Building Spanish

Immigration Officer

Titan Technologies

Jan 2023 - Apr 2023 (3 months)

Processed and reviewed sensitive immigration documentation in strict compliance with federal regulations, maintaining high data accuracy, confidentiality, and case integrity to support timely case processing.

Procedure adherence Document Review Regulatory Compliance Confidentiality Case Management Procedure Adherence Coordination Remote Work

Account & Operations Manager

Concentrix

Apr 2021 - May 2022 (1 year 1 month)

Managed a 500-account pipeline and exceeded $1M software renewals quota in two months; maintained CRM data integrity, provided sales forecasting, and led teams to achieve recurring business targets across multiple countries.

Account Management Account Renewals Sales CRM Pipeline Management Forecasting Negotiation Team Leadership

Sales Associate

Conn's HomePlus

Jan 2019 - Apr 2021 (2 years 3 months)

Supported retail sales operations, advised customers on products and financing options, and managed transactions to meet store targets.

Retail Sales Customer Service Cash Handling Product Marketing Communication Time Management Sales Targets

Store Manager

Metro by T-Mobile

Nov 2017 - Dec 2018 (1 year 1 month)

Managed store operations and sales team, driving performance and customer service while overseeing daily retail activities and staff management.

Store Management Sales Leadership Team Management Customer Service Inventory Control Communication Performance Management

Education

Degrees, certifications, and relevant coursework

Miami International University of Art & Design

Bachelor's Degree, Graphic Design

2013 - 2022

Grade: 3.8/4.0

Activities and societies: Specialty in Web Design; additional diplomas in Architecture and Computer Science; Certificate of English Learning Center; Travel Agent Certificate.

Bachelor's Degree in Graphic Design with a specialty in Web Design; completed with a 3.8 GPA and additional diplomas and certificates.