At iClassPro, I lead end-to-end onboarding for new clients, from implementation and setup through training and platform adoption. I maintain a 16-day average onboarding completion time and earned a 100% five-star rating across 21 customer surveys in August 2026.
At Apple, I led onboarding and training for partner locations and facilitated workshops with store leadership. Standardized onboarding frameworks contributed to 3% overall territory growth, 26% growth in Mac sales, and 45% growth in iPhone sales.
At Best Buy, I supported onboarding and training for new sales associates and coached team members on consultative selling and service excellence. I maintained a 100% NPS and served as an escalation point for complex customer situations.
