Emily Adhiambo
@emilyadhiambo
IT Support Specialist at Tunkey Africa Limited who resolves 95% of support tickets within agreed SLA timelines.
KenyaWhat I'm looking for
At Tunkey Africa Limited, I provide first- and second-line support for hardware, software, and network issues, resolving 95% of tickets within agreed SLA timelines. I also maintain systems and support cybersecurity protocols, contributing to a 15% reduction in identified vulnerabilities.
As an IT Support Intern at Competa Millman Saham Insurance Company, I delivered desktop and application support and maintained company databases using SQL. For a client project, I developed and implemented a financial expense tracking solution that resulted in 10% monthly profit savings.
Experience
Work history, roles, and key accomplishments
IT Support Specialist
Tunkey Africa Limited
Jan 2023 - Present (3 years 9 months)
Provided first-line and second-line technical support for hardware, software, and network issues, resolving 95% of tickets within SLA. Performed system maintenance, user account management, and supported cybersecurity protocols.
IT Support Intern
Competa Millman Saham Insurance Company
Jun 2022 - Nov 2022 (5 months)
Delivered desktop and application support, troubleshooting user issues and maintaining company databases using SQL. Assisted in financial reporting and forecasting, and developed a financial expense tracking solution.
Education
Degrees, certifications, and relevant coursework
Zetech University
Diploma, Business Information Technology
2021 - 2022
Diploma in Business Information Technology from Zetech University, Nairobi, Kenya, from September 2021 to November 2022.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Job categories
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