Looking for a job

Emmanuel Mwatsuma

@emmanuelmwatsuma

Message

I resolve network, hardware, software, and user-support issues to keep business systems running reliably.

Kenya

Message

What I'm looking for

I'm looking for an IT support role where I can troubleshoot network, hardware, software, and security issues, improve user experience, and contribute to reliable technical operations.

At Unifi Credit Limited, I respond to network faults, troubleshoot hardware and software issues, support critical business applications, and provide remote assistance to off-site employees. I also translate technical issues into clear guidance for non-technical users.

I've improved helpdesk workflows, maintained IT documentation and hardware inventory, created user accounts and permissions, and helped protect laptops and desktops from malware and ransomware. I’m pursuing a Bachelor of Science in Computer Science while building on IT support experience from Bale Secondary School.

Experience

Work history, roles, and key accomplishments

Current

IT Support Specialist

Current

Unifi Credit Limited

Jan 2024 - Present (2 years 8 months)

Provided network and software support, resolved technical issues, and managed hardware inventory. Collaborated with cross-functional teams to ensure seamless IT support during major initiatives.

Network Troubleshooting Customer Service IT Security Management Application Support Asset Management Backup And Recovery Scripting Languages System Configuration Printer Troubleshooting Remote Support

IT Technical Support Intern

Bale Secondary School

Mar 2023 - Dec 2023 (9 months)

Assisted with updating technical support best practices and provided timely technical support to users. Diagnosed and troubleshot hardware, software, and network issues.

Customer Service Customer Success IT Management Call Center Operations CRM