Jamelia Christopher
@jameliachristopher
I resolve healthcare benefit claims and customer issues efficiently.
United StatesWhat I'm looking for
At TASC, I investigate claims, analyze supporting documents, and resolve client and broker concerns promptly. I document communications, maintain accurate claim records, and escalate issues when needed.
I've worked with FSA, HRA, HSA, ERISA, FMLA, AGBIZ, and COBRA, supported by more than 10 years of medical-benefits experience. I stay current on healthcare regulations while focusing on clear, effective resolution.
Across more than 20 years in customer service, I've handled customer concerns, orders, payments, records, and administrative work. My background includes guest service and optical support, including patient assistance, prescription processing, eyeglass and contact lens fitting, and inventory.
I've also led retail operations at Sears and Simple Things, overseeing inventory, sales floors, customer experience, team development, budgets, and daily operations. I bring practical problem-solving, communication, and attention to detail to fast-paced environments.
Experience
Work history, roles, and key accomplishments
Resolution Specialist
TASC
Aug 2016 - Present (10 years 1 month)
Investigates claims, analyzes supporting documents, and communicates with clients and brokers to resolve concerns. Maintains accurate records and stays current on healthcare regulations.
Guest Service Representative
Nothing Bundt Cakes
Apr 2016 - Jul 2016 (3 months)
Provided excellent customer service to in-store and online customers, including greeting, answering questions, processing orders, and resolving issues. Assisted with baking and decorating cakes and maintained a clean bakery.
Consumer Electronics Supervisor
Sears
Sep 2012 - Jul 2015 (2 years 10 months)
Oversaw daily operations of the consumer electronics department, including sales floor management, inventory, and customer service. Led and motivated a team of sales associates and handled customer complaints.
Manager
Simple Things
Feb 2008 - Jun 2012 (4 years 4 months)
Managed overall boutique operations including sales, merchandising, customer service, and team development. Developed sales strategies, managed budget, and oversaw marketing efforts.
Optical Assistant
Walmart
Aug 2006 - Dec 2007 (1 year 4 months)
Provided administrative and clinical support to optometrists, including greeting patients, measuring and fitting eyeglasses, processing prescriptions, and maintaining inventory.
Education
Degrees, certifications, and relevant coursework
Ivy Tech Community College
Associate, Liberal Arts
Associate degree in Liberal Arts from Ivy Tech Community College, completed in 2010.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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