At MyEyeDr, I guide patients through eyewear selection and prescription questions while managing scheduling, records, insurance verification, payments, and order fulfillment. I resolve concerns with clear, empathetic communication and coordinate with optometrists, technicians, and vendors to support timely service.
Previously, I inspected 350+ units daily at Magna-Decostar and supported students, parents, and customers at the University of West Georgia call center while maintaining 90%+ customer satisfaction. My Psychology degree and Business Administration minor strengthen my patient-centered approach, sound judgment, and operational follow-through.
