ESEmihle Sokatsha
@emihlesokatsha
Workforce Management Analyst with a passion for data analytics and operations support.
South AfricaWhat I'm looking for
As a detail-oriented and analytical professional, I leverage my expertise in workforce management, data analytics, and operations support to drive process improvements and enhance productivity. With experience in the BPO industry, I excel in providing real-time support, conducting comprehensive data analysis, and streamlining processes for staff allocation and workload management.
With a strong background in customer service, I possess excellent communication skills, empathy, and a customer-centric approach. I am committed to continuous learning, attending workshops and training to enhance my professional competencies.
I am proficient in a range of tools, including Microsoft Office Suite, Amazon Connect, Salesforce, Five9, Calabrio, and Workforce.com. I am excited to bring my skills and experience to a dynamic and innovative environment.
Experience
DBReported on daily attendance, ensured compliance with service level goals, and provided real-time support during high-volume periods. Conducted data analysis to identify opportunities for process improvement in workforce management.
ATInstalled and troubleshot hardware and software systems, managed computer inventory, and set up peripheral devices.
DBDemonstrated empathy in handling difficult situations, maintained professionalism, and clearly communicated product features and benefits to customers.
Tech stack
Learn about the tools and technologies that Emihle likes to use.
Availability
Location
South AfricaAuthorized to work in
Job categories
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