@cameronklaasen
I optimize workforce workflows and operational performance across outsourcing and technology organizations.
South AfricaI'm a Senior Workflow Analyst at Amazon, following workforce management and resource analysis roles at IGT Solutions, Luno, and WNS Global Services.
I've supported multiple sites through workforce planning, data collection, performance management, client communication, and operational analysis. My work draws on Microsoft Power BI, Excel, Pivot Tables, VLOOKUP, problem solving, coaching, and leadership in outsourcing and offshoring environments.
Work history, roles, and key accomplishments
Senior Workflow Analyst at Amazon, responsible for analyzing and optimizing workflow processes.
Worked as Assistant Manager WFM at IGT Solutions.
Worked as Workforce Analyst at Luno.
Worked as Assistant Manager - WFM at WNS Global Services.
Worked as Lead Workforce Analyst at WNS Global Services SA.
Worked as Sr. Resource Analyst at WNS Global Services SA.
Degrees, certifications, and relevant coursework
Diploma of Education, Operations Management and Supervision
2015 - 2016
1999 - 2003
Software and tools used professionally
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