Open to opportunities

Emerald M

@emeraldm

Bilingual client care specialist and psychology student delivering neuro-behavioral support, advocacy, and crisis-ready care.

United States

Message

What I'm looking for

I’m looking for a role where I can blend psychology-informed care with real advocacy—supporting cognitive and emotional needs, coordinating complex plans, and stepping in confidently during crises while partnering closely with families and providers.

I’m a bilingual psychology student focused on neuro-behavioral geriatric care, serving as a dedicated client care specialist and advocate for vulnerable populations. I bring specialized experience in memory care, crisis de-escalation, and behavioral data documentation, shaped by years of hands-on work and private practice.

In my most recent role as a self-employed private geriatric care specialist, I manage complex medication schedules, coordinate holistic healthcare plans, and act as a liaison between clients and medical providers to ensure medical adherence. I also oversee 24/7 live-in household operations—balancing ADL support, daily physical and cognitive assessments, safe transportation, and family/reporting communication.

I complement clinical care with behavioral and service expertise from my time as an ABA technician at HealthWest, where I administered treatment plans, observed and reported patient behavior, and supported reductions in negative behaviors through applied behavior analysis and data collection. I also bring high-precision administrative strength—93 WPM typing speed and CRM expertise in Salesforce—so coordination, documentation, and follow-through stay accurate when care is complex.

Experience

Work history, roles, and key accomplishments

Current

Private Geriatric Care Specialist

Current

Self-Employed

Dec 2020 - Present (5 years 7 months)

Provided comprehensive assistance with ADLs, medication management, and daily physical and cognitive health assessments for seniors with memory care needs. Served as a medical liaison coordinating complex care plans and managed 24/7 live-in household operations.

Medication Management Recreational Therapy Behavioral Interventions Risk Assessment Medical Liaison Crisis Intervention Cognitive Rehabilitation Nutrition Patient Monitoring Household Management Crisis de escalation

Current

Private Geriatric Care Specialist, Companion, and Health Advocate

Current

Self-employed

Dec 2020 - Present (5 years 7 months)

Clinical Care: Provided comprehensive assistance with Activities of Daily Living (ADLs), including hygiene, mobility, and medication management.
Health Advocacy: Acted as a liaison between client and medical providers to coordinate complex care plans and ensure medical adherence.
Patient Monitoring: Conducted daily physical and cognitive health assessments, reporting critical changes to families a

Medication Management Recreational Therapy Behavioral Interventions Risk Assessment Medical Liaison Crisis Intervention Cognitive Rehabilitation Nutrition

Assistant Programming Coordinator

Muskegon Area District Library

Apr 2025 - Aug 2025 (4 months)

Created project plans, collaborated with clients, coordinated event setup, implemented innovative ideas, ensured health & safety compliance, liaised between parties, provided customer service, and managed projects.

Project Management Event Management Customer Service Health & Safety Compliance

Behavioral Analysis Technician

HealthWest

Jan 2024 - Aug 2024 (7 months)

Administer treatment plans, Observe and report patient behavior, Reduce negative behaviors for clients, Provide direct client care

Applied Behavior Analysis Client Services Observational Studies Data Collection Applied Behavior Analysis (ABA)Treatment Plans

Claims Specialist / Trainer

Montage Furniture Services

Aug 2018 - May 2019 (9 months)

CRM experience acquired. Managed inbound/outbound calls, claim processing, invoicing, and appointment scheduling. Responsibilities included data entry, email processing, and processing technician reports. Served as a liaison between technicians, the warranty process, and customers.

CRM Employee Training Schedulers Insurance Verification Quality Assurance Claims Processing Invoicing Appointment Scheduling

Assistant/Facility manager

All Heart

Mar 2018 - Jul 2018 (4 months)

Responsibilities included checking guests in/out, managing opening/closing, multitasking, walking dogs, cleaning kennels, removing waste, maintaining cleanliness, supervising daycare, preparing meals, booking appointments, assisting the groomer, monitoring progress, and inspecting equipment/grounds daily.

Appointment Scheduling Guest check in out Facility Opening Closing Kennel Cleaning Equipment and Grounds Inspection

Animal Care Associate

apk9 care

Jul 2017 - Dec 2017 (5 months)

Stable management for horses, encompassing cleaning, feeding, and manure removal. Duties also included kennel care for a dog care facility, including feeding, placement, play time, waste removal, medication/first aid administration, and walking/running/riding horses.

Horse Care Nonprofit Organizations Client Relations Kennel Care First aid

Library Page

Traverse Area District Library

Sep 2016 - Dec 2016 (3 months)

Organized and restocked shelves; assisted with audio-visual equipment setup. set up chairs and tables for events. Cleaned and repaired damaged CDs and library resource materials.

Audio Visual Audio Visual Support Restoration Library Materials Handling

Lifeguard

SwimJim, Inc.

May 2015 - Sep 2015 (4 months)

Kept watch over swimmers to ensure fast response when distress situations arose. Maintained pool deck, obtained CPR/AED/first aid. Optimized customer service. Performed daily pool cleaning. Supervised pH levels, notified lead lifeguard. Vigilantly monitored swimmers.

CPR First aid AED Pool Safety Monitoring PH Measurement Pool Cleaning