Open to opportunities

casarah Henderson

@casarahhenderson

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Supportive living coach and educator blending psychology, ABA, and customer care.

United States

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What I'm looking for

I’m looking for a remote customer service role where my communication, problem-solving, and psychology background help me understand needs quickly and provide excellent support, including handling challenging situations with empathy, organization, and professionalism.

I bring a psychology foundation with an AA in Psychology and a BS in Psychology, and I’m currently pursuing a Master’s in Counseling with a concentration in Applied Behavioral Analysis. I’m drawn to work where strong communication and empathy directly improve outcomes for people who need support.

As a Supportive Living Coach (2019–2024), I provide compassionate one-on-one guidance that enhances independence through personalized daily support, life skills development, and goal setting. I also handle documentation and reporting, and I’ve built crisis management and de-escalation skills to respond with sensitivity and professionalism.

I’ve expanded my leadership and instructional experience as a Director and Teacher, managing staff and classroom activities while training, mentoring, and fostering a positive environment. Across roles—including Direct Support Professional work and an ABA-focused internship—I consistently apply active listening, problem-solving, and structured programs to help people overcome challenges and reach meaningful milestones.

Experience

Work history, roles, and key accomplishments

Current

Teacher

Current

Elite Academy

Jan 2019 - Present (7 years 4 months)

Planned, organized, and implemented instructional programs to help elementary or secondary students reach their academic potential under supervision of the principal. Managed classrooms of up to 20–25 children and addressed classroom behavior to maintain an effective learning environment.

Classroom Management Student Engagement Lesson Implementation Behavior Management Student development Active Supervision Time Management Communication

Current

Substitute Teacher

Current

Kelly Services

Apr 2012 - Present (14 years 1 month)

Maintained continuity of instruction for K–12 students when the classroom teacher was unavailable. Managed classrooms and addressed problem behavior to support a stable learning environment.

Classroom Management Continuity Of Instruction Student supervision Behavior Management Communication Time Management Active Listening Problem Solving Team Coordination

Supportive Living Coach

Successful Pathways

Jan 2019 - Jan 2024 (5 years)

Provided compassionate one-on-one support to help clients improve independence and daily functioning through personalized coaching. Supported life-skills development, emotional support, goal setting, documentation, and crisis de-escalation.

Customer Service Active Listening De escalation Goal Setting Documentation Problem Solving Household Support

Therapist

Adapt Behavioral Services

Jan 2019 - Jan 2023 (4 years)

Provided care and support to help clients overcome challenges by conducting initial consultations and assessing emotional and mental states. Developed custom treatment plans to meet client needs using behavioral health approaches.

Psychological Assessment Treatment Planning Active Listening Applied Behavioral Techniques Customer Relationship Management De escalation Empathy

Director

Little Kings and Queens Learning Center

Jan 2015 - Jan 2020 (5 years)

Managed staff and classroom activities to ensure quality service delivery and adherence to policies. Trained and mentored staff, resolved conflicts, and maintained a positive environment for employees and clients.

Staff Management Policy Compliance Mentorship Conflict Resolution Team Leadership Quality Assurance Documentation Customer Service Training

Direct Support Professional

Attain

Mar 2011 - Jan 2015 (3 years 10 months)

Ensured health and safety for individuals with developmental disabilities and helped more than thirty individuals increase independence and reduce problem behavior. Administered medication, implemented programs provided by a behavior analyst, and recorded behavioral data to track and decrease challenging behaviors.

Behavior Reduction Applied Behavioral Analysis Program Execution Individualized Support Documentation Client Independence Support

Central Pharmacy Operations Technician

Walgreens

Dec 2010 - Oct 2011 (10 months)

Performed data entry and provided customer service by resolving third-party insurance issues related to pharmacy needs. Completed medication refill requests and supported customer resolution while applying knowledge of medication and its effects.

Pharmacy Customer Service Data Entry Third Party Insurance Resolution Customer Relationship Management (CRM)Basic Pharmacology Knowledge Order Processing Documentation

Program Specialist

Quest Inc.

Jan 2010 - Nov 2010 (10 months)

Provided quality care and ensured the health and safety of individuals with severe developmental disabilities (24 patients). Directed staff, assigned daily tasks for 3–9 individuals per day, and completed monthly data programming and staff meetings.

Program Coordination Staff Direction Task Staff Meetings Documentation Individualized Support

Intern

Quest Kids Inc.

Aug 2009 - Dec 2009 (4 months)

Assisted and observed a behavior analyst while supporting children’s development of communication, self-care, social skills, and academics. Supported instruction using sign language and contributed to observational learning in an applied behavior setting.

Sign Language Support Communication Skills Academic Support Active Learning Empathy