Open to opportunities

Meghan mcwilliams

@meghanmcwilliams

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Adaptable professional with over a decade in customer service.

United States

Message

What I'm looking for

I am looking for a role that values communication, empathy, and operational efficiency.

I am an adaptable and client-focused professional with over a decade of experience in customer service, administrative coordination, and behavioral health. My journey has been marked by a commitment to managing client interactions effectively across various platforms, including phone, chat, email, and in-person. I have successfully coached teams, led trainings, and collaborated with multidisciplinary teams to maintain compliance and improve outcomes for both clients and staff.

Throughout my career, I have independently managed operations and provided strategic support that enhances operational efficiency. My recent role as a Senior Behavior Analyst involved delivering applied behavior analysis services, supervising and training therapists, and ensuring compliance with HIPAA regulations. I am now eager to leverage my skills in a new opportunity focused on customer service, administrative support, compliance coordination, or leadership.

Experience

Work history, roles, and key accomplishments

Current

Professional Pause

Current

Professional Pause

Oct 2022 - Present (2 years 10 months)

Took intentional time away from work to focus on medical recovery, personal well-being, and reassessing long-term professional goals. Now fully ready and motivated to return to work in a consistent, sustainable role.

Professional Goal Reassessment Career Transition Self Management

Senior Behavior Analyst

Sep 2021 - Present (3 years 11 months)

Delivered applied behavior analysis services across multiple short-term contracts, including home-based and clinic services, therapy oversight, clinical plan development, and caregiver training. Designed and submitted treatment plans for insurance approval; communicated directly with insurance providers.

Applied Behavior Analysis

Behavior Analyst

Boundless / Step By Step Academy

Jul 2014 - Present (11 years 1 month)

Managed day-to-day team operations including scheduling, time tracking, and staff supervision. Conducted internal medical billing audits to ensure accurate service documentation and compliance with funding and insurance requirements.

Team Supervision Staff Training Coaching

Dayhab Support Provider

RMS of Ohio

Dec 2011 - Present (13 years 8 months)

Independently planned and led community outings for adults with disabilities, including requesting and tracking funds for activities. Provided direct care, medication administration, and daily transportation to and from the facility.

Direct Care Transportation Documentation

Education

Degrees, certifications, and relevant coursework

University of Cincinnati

Master of Education (M.Ed.), Applied Behavior Analysis

Completed a Master of Education with a specialization in Applied Behavior Analysis. Focused on advanced principles and practices in behavioral interventions and analysis.