Mia Stephens
@miastephens
I’m a phlebotomy clinical health technician focused on patient safety, compassionate care, and reliable technical support.
United StatesWhat I'm looking for
I’m currently in clinicals for phlebotomy, completing them in December. I’ve been working in a Covenant ER environment, shadowing other trained phlebotomists and completing many of the same tasks.
I bring more than 8 years of assisted living and patient-care experience, including serving as a Lead Medication Technician. I administer prescribed medication, support nurses and healthcare professionals, update records, fill in forms, and help coordinate patient follow-up with a strong focus on safety and documentation.
I also have customer service and technical troubleshooting experience. As a Supervise Customer Service Representative (Remote) for United healthcare, I resolved inquiries on the first call (benefits, eligibility, claims, and correspondence), and I’m experienced in cybersecurity and troubleshooting.
My background includes mental health and developmental support work through ABA and geriatric behavioral settings. I collect and summarize behavior data, assist with parent/caregiver training, document in line with HIPAA requirements, and step in with calm problem-solving and de-escalation when situations get stressful or dangerous.
Experience
Work history, roles, and key accomplishments
Phlebotomist Clinicals
Covenant ER
Nov 2024 - Jan 2025 (2 months)
Completed ER phlebotomy clinicals, shadowing and performing blood sampling and routine patient observation while following safety and compliance procedures.
Lead Medication Technician
Brookdale Senior Living
Feb 2018 - Sep 2022 (4 years 7 months)
Administered prescribed medications and supported nurses and healthcare staff by completing basic check-ins, patient care tasks, and required paperwork for residents.
Customer Service Representative
United Healthcare
Apr 2021 - Apr 2022 (1 year)
Resolved healthcare customer inquiries on the first call, addressing benefits, eligibility, claims, and account/correspondence questions while updating information accurately.
Behavior Technician (ABA)
Acorn Health of Michigan/Autism Centers of Michigan
Jan 2017 - Mar 2022 (5 years 2 months)
Provided ABA therapy and therapeutic support for students with developmental disabilities, collecting and summarizing behavior data and supporting parent/caregiver training using individualized protocols.
Mental Health Technician
Horizon Health Geriatric Behavior Center
Jun 2017 - Jul 2018 (1 year 1 month)
Documented patient interactions, verified health history and chart details, and scheduled follow-up appointments while maintaining HIPAA compliance and supporting patient safety and daily care.
Personal Caregiver
Eiffel Gardens
Jan 2009 - Apr 2017 (8 years 3 months)
Provided personal care by monitoring medication and hygiene, supporting independence with safety oversight, maintaining patient charts, and assisting with errands, transportation, and household tasks.
Education
Degrees, certifications, and relevant coursework
Henry County
GED, General Studies
Completed GED at Henry County in Paris, Tennessee (upper-secondary education).
Henry County
Associate's degree, General Studies
Associate's degree listed under Henry County in Paris, Tennessee (field not specified).
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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