Amanda Alston

Support students with developmental, emotional, and behavioral disabilities by assisting with IEP implementation and collecting behavioral data to track progress. Use de-escalation techniques and behavioral interventions to maintain a safe learning environment.

Assist clients with activities of daily living (ADLs), including bathing, grooming, meal preparation, and ambulation. Maintain detailed daily activity logs, provide medication reminders, and coordinate transportation to appointments and social engagements.

Provided medical and personal care to ensure the safety and well-being of more than 100 residents. Monitored vital signs and reported changes to nursing staff to support timely interventions, and trained new technicians on best practices.

Managed over 100 daily interactions while maintaining high communication standards and serving as a trusted advisor. Improved retention rates by implementing proactive account management and risk-mitigation strategies, and trained new employees on retention techniques.

Supported clients with ADLs, light housekeeping, and transportation to scheduled medical appointments. Helped ensure reliable, supportive daily living assistance through consistent client-centered care.

Analyzed accounts for delinquencies and collaborated with relevant parties to resolve discrepancies. Managed diverse portfolios with a focus on risk mitigation and compliance, addressing client concerns with tailored solutions to improve satisfaction.

Served as the primary contact for client billing inquiries, ensuring efficient dispute resolution. Applied complex billing rules to optimize revenue recognition and trained new billing representatives on account management techniques.

Facilitated age-appropriate educational activities and managed classroom environments for early learners. Supported children with engaging learning experiences and maintained an organized classroom setting.

Assisted physicians and monitored patient health status, gaining direct clinical experience in a healthcare environment. Provided ongoing support focused on patient well-being and safety.

Certified as a Registered Behavior Technician (RBT) to implement behavior-analytic services under the supervision of a BCBA.

Earned an A.S. in Early Childhood Education from Delaware Technical Community College.

Activities and societies: Registered MA, ECG certification, CPR, AED, and OSHA certified.

Earned a Medical Assisting Diploma and obtained related clinical credentials.

Completed a GED program with medical billing and coding focus.

Completed general psychology studies at Wilmington University, earning an A.S.