Israel Mogbojuri

I’m an experienced Customer Service Representative with 7 years in fast-moving service environments, where I manage customer expectations and deliver high-quality support. I’m especially strong in complaint handling, issue resolution, and customer retention strategies.

At GIG Logistics, I managed inbound and outbound customer communications on shipments, providing real-time delivery updates and resolving inquiries around delays, lost packages, and delivery issues. I coordinated with warehouse, dispatch, and transportation teams to keep order processing smooth, and I maintained accurate records of customer interactions and shipment details using CRM and logistics systems.

As a Client Service Officer at The Martin Agency, I acted as the primary point of contact for clients—ensuring communications were clear, timely, and aligned to brand objectives, campaign goals, and target audiences. I also coordinated advertising campaign execution with teams across creative, media planning, and digital marketing, while monitoring performance and reporting reach, engagement, and conversion metrics.

Earlier, as a Helpdesk Specialist, I provided first-line technical and customer support for POS systems, inventory management software, and an online order platform. I diagnosed and escalated complex issues by partnering with IT teams, vendors, and e-commerce support, documenting incidents and tracking resolution progress to improve system efficiency.