Open to opportunities

Ayomide Olaniyi

@ayomideolaniyi

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Customer service professional delivering efficient, empathetic support and operational accuracy.

Nigeria

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What I'm looking for

I seek a customer-focused role where I can apply CRM proficiency, deliver high-quality service, grow professionally, and contribute to a collaborative team.

I am an energetic, goal-oriented customer relations professional with hands-on experience across airline, retail, hospitality, and freelance administrative roles. I prioritize first-contact resolution, clear communication, and accurate transaction handling to drive customer satisfaction.

At Air Peace I supported reservations, check-ins, baggage and payment issues, contributing to a 92% customer satisfaction rating and zero escalations during peak months. In retail and hospitality roles I processed transactions, reconciled accounts, maintained front-desk operations, and supported guest and client inquiries to improve retention and experience.

I am proficient with CRM tools such as Zoho and Hoducc, skilled in Google Workspace, and trained as a Virtual Assistant; I seek to bring dependable administrative support, strong time management, and collaborative problem-solving to a customer-focused team.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Air Peace

Aug 2025 - Jan 2026 (5 months)

Assisted passengers with reservations, check-ins, ticket changes and baggage issues, coordinating with operations to ensure timely departures and achieving a 92% customer satisfaction rating with zero escalations during peak months.

Customer Service Hoducc)Ticketing Conflict Resolution Communication

Sales Representative

Prince Ebeano Supermarket

Jan 2023 - Mar 2025 (2 years 2 months)

Processed cash, POS and bank transfer transactions, reconciled daily accounts for accurate financial reporting, and delivered customer service that improved satisfaction and retention while enforcing security protocols to prevent fraud.

Retail Sales Cash Handling POS Customer Retention Fraud Prevention Communication Time Management

Front Desk Officer

Linkgate Hotel & Suits

Feb 2022 - Nov 2022 (9 months)

Managed front-desk operations by welcoming guests, maintaining accurate customer and vendor records, and handling client inquiries to contribute to a positive guest experience.

Guest Relations Front Desk Operations Record keeping Communication Administrative Support Customer Service Problem Solving

Administrative Assistant

Freelance

Apr 2021 - Dec 2021 (8 months)

Provided administrative support including travel itinerary preparation, appointment and calendar management, and handling communications to streamline workflows and improve productivity.