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Emelda Daka

@emeldadaka1

Global HR and employee experience leader at Carnival Cruise Line, translating crew survey feedback into actionable HR strategies.

Zimbabwe

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At Carnival Cruise Line, I lead employee engagement, retention, and culture initiatives across global deployments. I manage Employee Experience surveys through Qualtrics HR Analytics and translate workforce feedback into actionable HR strategies.

At Princess Cruise Line, I directed wellbeing and cross-cultural engagement programs, facilitated orientation modules, and administered the Crew Assistance Program. I also supported workplace health, safety, and compliance inspections.

At Lindane Lane Resort, I structured company-wide learning strategies using Adult Learning Theory and oversaw performance appraisal cycles. Earlier, at Liquid Dynamics, I managed payroll administration and digital personnel records.

Experience

Work history, roles, and key accomplishments

Current

HR Engagement Specialist

Current

Carnival Cruise Line

May 2026 - Present (5 months)

Lead employee engagement, retention, and culture initiatives for a global workforce. Own end-to-end EX surveys via Qualtrics, manage communications, wellness, and recognition programs, and partner with leadership on onboarding and compliance training.

Employee Engagement Qualtrics HR Analytics Onboarding Wellness Programs Internal Communications Compliance Training Partnerships

Guest Services Officer

Princess Cruise Line

Oct 2024 - Apr 2026 (1 year 6 months)

Delivered enterprise-grade customer relationship management and conflict resolution across high-volume touchpoints. Operated digital help desk and MedallionClass systems to resolve escalations and optimize customer experience.

CRM Conflict Resolution Customer Experience Medallion Help Desk Financial Transactions

HR Welfare Coordinator

Princess Cruise Line

Mar 2023 - Sep 2024 (1 year 6 months)

Directed wellbeing, enrichment, and cross-cultural engagement programs for shipboard workforce. Facilitated orientation and survey programs, supervised safety compliance, and administered the Crew Assistance Program.

Employee Well being Cross Cultural Engagement Orientation Compliance Safety Inspections Crew Assistance Mental Health Support

HR Training Manager

Lindane Lane Resort

Aug 2015 - Dec 2022 (7 years 4 months)

Structured and executed company-wide learning strategies using Adult Learning Theory. Oversaw performance appraisal cycles, individual development plans, and regulatory compliance with OHS standards.

Learning and Development Adult Learning Theory Performance Management Individual Development Plans Compliance OHS Training Records

Payroll & Personnel Manager

Liquid Dynamics

Jul 2013 - Jul 2015 (2 years)

Managed end-to-end payroll administration and digital record management, ensuring accuracy in timesheet processing and financial compliance. Enforced occupational health, safety, and employee welfare guidelines.

Payroll Administration Digital Records Timecard Processing Financial Compliance Occupational Health and Safety Employee Well being