Looking for a job

Emanuele Mura

@emanuelemura

Message

Seasoned Client Account Manager with extensive experience in luxury fine art and logistics

United Kingdom

Message

What I'm looking for

Seeking a challenging role that leverages my expertise in logistics, supply chain management, and customer service to deliver exceptional results and provide top-tier service to clients.

As a seasoned Client Account Manager with extensive experience in luxury fine art and logistics, I have developed exceptional project management skills, team leadership, and strong relationships built through top-tier influencing and negotiating. With a strong background in supply chain management, inventory control, and transportation management, I have consistently delivered high levels of customer satisfaction. My expertise in process improvement, customer service, and logistics has enabled me to optimize efficiency, reduce costs, and improve service levels.

Throughout my career, I have worked with prestigious companies such as Sotheby's, Hedleys Humpers, and Air Sea Packing, where I have honed my skills in managing and scheduling logistic requirements, ensuring the highest level of customer service, and maximizing local, domestic, and European services through cross-selling to existing clients. My proficiency in languages, including Italian, English, and basic French, has enabled me to build strong relationships with clients and colleagues from diverse backgrounds.

With a strong educational background in art, decoration, and graphics, I bring a unique perspective to the logistics industry. My experience in the Army and Navy has instilled in me discipline, teamwork, and leadership skills, which I apply to my professional endeavors. I am confident in my ability to deliver exceptional results and provide top-tier service to clients.

Experience

Work history, roles, and key accomplishments

Second Lieutenant

Army

Served as a Second Lieutenant in the Italian Army.

Leadership Team Management Problem Solving Communication

National Service

Navy

Served in the Italian Navy as part of national service.

Teamwork Problem Solving Communication

Client Account Manager

Hedleys Humpers

Managing and scheduling logistic requirements, ensuring the highest level of customer service. Management of customer relationships and associated stock control.

Customer Management Logistic Management Customer Service Communication

Italian Customer Service Coordinator

Designers Guild

Ensures a high level of customer service in specialist markets: currently, bed linen and furniture. Maintains a high degree of technical product knowledge in order to answer customer queries and recommend optimal solutions.

Customer Service Product Knowledge Sales Problem Solving Communication

Retail Assistant

Sassari

Assisted with sales and customer service in a retail environment.

Customer Service Sales Retail Communication Problem Solving

Shipping Liaison

Sotheby’s

Arrange the Import shipping movement for all properties coming on to UK, working closely with the Pre-sale department to guarantee successful shipping. Respond to and resolve inquiries and issues regarding inbound and domestic shipments.

Shipping Customer Service Problem Solving Communication

Outbound Shipping Coordinator

Sotheby’s

Arrange the outbound shipping and associated logistics requirements to Sotheby’s locations or directly to a client for all property, working closely with the Post Sale Team to deliver an integrated, consistent and exceptional client experience.

Shipping Logistics Coordination Customer Service Problem Solving Communication

Client Service Coordinator

Air Sea Packing

Managing and arranging the day to day logistical requirements of key accounts. Ensuring the highest level of customer service is provided as well delivering on all agreed service level agreements.

Logistics Coordination Customer Service Project Management Problem Solving Communication

Sales Representative

Lavabo

Responsible for sales and customer service in a retail environment.

Sales Customer Service Retail Communication Problem Solving

Logistic and Manager Supply Chain

Biohacking Ltd

Develop and implement supply chain strategies to optimize efficiency and reduce cost. Coordinating with suppliers, manufacturers, and distributors to ensure timely and accurate delivery of goods.

Supply Chain Management Project Management Team Leadership Negotiation Process Improvement

Contemporary Export Assistant Department

Martinspeed

Managing all liaison with clients and third parties regarding shipping related work for galleries, museums and private clients. Preparing estimates for shipping work.

Shipping Problem Solving Communication

Customer Service Coordinator

Qualxserv

Scheduled daily service calls to field technicians, using the SAP call management system. Tracked exception reports and proactively tackled issues that could affect service levels.

Customer Service Problem Solving Communication Time Management