Looking for a job

Charlotte Whittington

@charlottewhittington

Message

I manage logistics contracts, improving service delivery, compliance, KPI performance and customer operations.

United Kingdom

Message

What I'm looking for

I'm seeking a broader contract, service delivery, customer operations or supply chain management role where I can improve performance, lead operations and build strong customer relationships.

At XPO Logistics, I manage major customer contracts across transport and logistics, overseeing service delivery, customer relationships, compliance and operational performance.

I've tripled contract volumes within 12 months through new trunking and delivery plans while maintaining strong service performance, and I've maintained 100% compliance audit scores through robust regulatory controls.

Having progressed from Transport Coordinator to Contract Manager, I bring hands-on experience in KPI and SLA reporting, escalations, supplier performance, fleet oversight and cross-functional operational improvement.

Experience

Work history, roles, and key accomplishments

Current

Contract Manager

Current

XPO Logistics

Oct 2022 - Present (3 years 11 months)

Manage key customer contracts within a fast-paced logistics and transport environment, overseeing service delivery, operational performance, compliance, customer relationships and continuous improvement activity. Tripled contract volumes within 12 months and maintained 100% compliance audit scores.

Contract Management KPI Reporting SLA Management Customer Relationship Management Supplier Performance Subcontractor Management Compliance Operational Planning Financial Literacy Continuous Improvement SAP Power BI Microsoft Office Tachomaster Evotix

Transport Supervisor

XPO Logistics

Nov 2021 - Oct 2022 (11 months)

Directed daily dispatch activity, allocating work and resolving issues to protect delivery schedules. Monitored driver and vehicle compliance, ensuring legal and company standards were maintained.

Dispatch Route Planning Compliance Team Leadership Process Improvement Communication Skills Warehouse Coordination

Transport Coordinator

XPO Logistics

Jan 2019 - Nov 2021 (2 years 10 months)

Scheduled and prioritised loads, adapting routes to meet customer requirements and changing operational circumstances. Debriefed drivers, processed agency wages and supported transport administration.

Scheduling Route Planning Customer Service Administration Health and Safety Process Improvement Communication Skills