Open to opportunities

Elugami Ekhasomhi

@elugamiekhasomhi

Message

Customer engagement and outreach professional delivering empathetic support and CRM-driven issue resolution.

Nigeria

Message

What I'm looking for

I’m looking for a customer engagement/customer support role where I can own enquiry handling, investigate and resolve issues using CRM, and turn customer feedback into process improvements—while working collaboratively and maintaining high service standards.

I’m a customer engagement and outreach professional with proven experience handling inbound and outbound enquiries across phone, email, and digital channels. I investigate and resolve customer issues with accuracy and empathy, ensuring timely follow-up so no case is left unresolved.

I maintain CRM records, identify trends in customer feedback, and collaborate with internal teams to escalate and resolve complex cases. With a background in education and environmental consulting, I bring strong active listening, clear written and verbal communication, and the ability to work independently in a remote environment—supported by Microsoft 365 and Freshdesk.

Experience

Work history, roles, and key accomplishments

Current

Founder and Consultant

Current

Waste Hub Consults

Jan 2023 - Present (3 years 6 months)

Managed end-to-end client communication via phone and email, handling enquiries, resolving concerns, and maintaining detailed case records. Analyzed client feedback trends and coordinated with partner organisations to improve satisfaction and retention outcomes.

Case Management Process Improvement Coordination Service Delivery Management

Customer Relationship Officer

Eco-Connect Portal

Jan 2021 - Jan 2022 (1 year)

Handled inbound and outbound client enquiries via phone and digital channels, investigating complaints, resolving issues, and following up to confirm closure. Maintained accurate CRM records and escalated complex cases while identifying recurring customer feedback patterns to support service improvements.

Customer Support Inbound & Outbound Customer Service CRM Data Management Customer Feedback Analysis Freshdesk Microsoft 365

Teaching Staff

Russell Secondary School

Jan 2019 - Jan 2021 (2 years)

Communicated complex information to diverse groups by adapting tone and delivery to individual needs. Maintained written records of student progress and behaviour, supported new staff with knowledge sharing, and escalated concerns to senior staff when appropriate.

Lesson planning Record keeping Collaboration Knowledge Sharing

Secretary, Health and Environmental Department

Kabba Bunu Local Government (NYSC)

Jan 2017 - Jan 2018 (1 year)

Handled public-facing enquiries by providing accurate information and directing complex cases to the appropriate department. Maintained administrative records and digital communication materials to support consistent messaging across channels.

Data Management Systems Digital Communication Written Communication