Adekunle Adelowo
@adekunleadelowo
Customer support professional delivering end-to-end client resolutions across phone, email, and live chat.
NigeriaWhat I'm looking for
I’m a customer support professional and the primary point of contact for clients from initial inquiry through successful resolution. I deliver support via phone, email, and live chat, coordinating each case end-to-end to resolve inquiries and complaints promptly and professionally.
I build trust through proactive communication and regular follow-ups, maintaining meaningful, long-term relationships. In my current role, I keep accurate client records and interaction history in HubSpot CRM to ensure data integrity and continuity of service.
I also work as a freelance client services consultant, managing multiple concurrent, deadline-driven projects independently while supporting clients through chat and email. Certified in Customer Service Foundations and HubSpot Service Hub, I continuously look for feedback loops and process improvements that strengthen how teams serve customers.
Experience
Work history, roles, and key accomplishments
Customer Relations Officer
Bright Scope International
Jul 2025 - Present (1 year)
Serves as the primary client point of contact, handling inquiries and complaints end-to-end via phone, email, and live chat to resolution. Maintains accurate HubSpot CRM records, follows up proactively, and relays recurring issues for continuous process improvement.
Freelance Client Services Consultant
Self-Employed (Fiverr, International)
Jan 2021 - Present (5 years 6 months)
Built and maintained long-term client relationships while supporting clients remotely across an international customer base. Managed multiple concurrent, deadline-driven projects independently and coordinated requests from brief through final delivery.
Education
Degrees, certifications, and relevant coursework
Ladoke Akintola University of Technology (LAUTECH)
Bachelor of Technology (B.Tech), Pure & Applied Microbiology
Completed a B.Tech in Pure & Applied Microbiology at Ladoke Akintola University of Technology (LAUTECH), graduating in April 2022.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
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