Elsayed Karim -1993

@elsayedkarim-1993

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Customer Care Specialist with over 7 years of experience.

Indonesia

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

As a dedicated Customer Care Specialist with over five years of experience, I thrive in fast-paced environments where customer satisfaction is paramount. My journey has equipped me with the skills to enhance customer experiences and resolve inquiries efficiently. I have consistently met and exceeded sales targets while managing high volumes of calls and emails, ensuring effective communication between service providers and customers.

Throughout my career, I have successfully collaborated with various departments to address customer needs and deliver prompt resolutions. My roles have included working as a Customer Service Representative at Forenom Oy, where I resolved customer reclamations and inquiries, and as a Sales Representative at Orange Link Service Ltd, where I effectively communicated with potential customers and achieved successful sales outcomes. I pride myself on my adaptability and problem-solving abilities, which have been crucial in my customer service roles.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Forenom Oy

Feb 2018 - Present (7 years 6 months)

Successfully resolved customer reclamations and inquiries, ensuring high satisfaction. Collaborated across departments to guarantee swift service delivery and customer contentment.

Customer Service Customer Reclamation Resolution Sales Time Management

Customer Care & Sales Representative

Orange Link Service Ltd.

Jan 2016 - Jun 2017 (1 year 5 months)

Made outbound calls to potential customers in Finland, achieving successful sales results. Successfully resolved customer complaints and inquiries, ensuring customer satisfaction.

Customer Care Sales Problem Solving Call Center Operations

Telemarketer

Avant Marketing Oy

Dec 2014 - Jan 2016 (1 year 1 month)

Made outbound calls to potential customers in Finland, consistently achieving successful sales results. Successfully sold various products including hygiene products, electricity contracts, and additional nutrients.

Telemarketing Sales Product Knowledge Outbound Sales Sales Targets

Face-to-face Fundraiser

Finnish Red Cross

Jul 2014 - Dec 2014 (5 months)

Shared information with pedestrians about the organization's importance and successfully motivated individuals to become regular donors. Set new records in several locations across Southwest Finland.

Fundraising Public Speaking Motivity Community Engagement Record Setting

Education

Degrees, certifications, and relevant coursework

Ministry of Defense Institute

Advanced Arabic Language Course, Arabic Language

2012 -

Completed an advanced course focusing on the Arabic language. This program enhanced linguistic skills and cultural understanding.

Turun Normaalikoulun lukio

High School Diploma, General Studies

2010 -

Completed basic high school education, providing a foundation in various academic subjects. Developed fundamental skills in critical thinking and problem-solving.