Mathews omondi Panyako
@mathewsomondipanyako
Customer service professional with expertise in data annotation.
What I'm looking for
I am a dedicated customer service professional with over three years of experience in data annotation, customer support, and data entry. My journey has been marked by a commitment to providing exceptional service and support to customers, ensuring their inquiries are addressed promptly and accurately. I have honed my skills in communication, teamwork, and ICT competence, which have been instrumental in my success in various roles.
As a graduate of the Lapid Leaders Africa Program, I possess a strong leadership foundation that complements my passion for working with diverse personalities and environments. My experience at American Data Export Corporation and IsonXperiences has equipped me with the ability to handle complex customer inquiries, guide clients through claims processes, and resolve disputes effectively. I am eager to bring my skills and experience to a new organization as a customer support agent, contributing to its success and enhancing customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
American Data Export Corporation
Jan 2023 - Jan 2025 (2 years)
Provided prompt and accurate responses to customer inquiries regarding health insurance policies via phone, email, or chat. Assisted customers with claims processes, policy renewals, and modifications while ensuring all changes were accurately recorded.
Customer Service Representative
IsonXperiences Kenya Limited
Sep 2021 - Nov 2023 (2 years 2 months)
Handled inbound and outbound calls discussing overdue accounts and payment options. Negotiated payment arrangements and utilized CRM software to log interactions and manage follow-ups while resolving customer disputes.
Attachee
Ministry Of Mining
Jul 2019 - Oct 2019 (3 months)
Assisted in sample preparation processes including coding, drying, crushing, and weighing. Conducted qualitative chemical composition determinations in rocks and soils, and participated in ArcGIS map making for licensed mining blocks.
Education
Degrees, certifications, and relevant coursework
Mount Kenya University
Bachelor of Science, Petroleum Exploration and Production
2017 - 2022
Grade: Second Class Honors Upper
Bachelor's Of Science In Petroleum Exploration and Production - Attained Second Class Honors Upper.
Eutychus Academy-Riruta
Kenya Certificate Of Secondary Education
2013 - 2016
Completed Kenya Certificate Of Secondary Education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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