Elohor Diwre
@elohordiwre
Organized customer support specialist experienced in logistics SaaS and remote dispatch operations.
What I'm looking for
I am an organized, proactive customer support specialist with hands-on experience providing technical and client support for logistics SaaS serving US and Canadian markets. I excel at clear communication, coordinating across teams, and managing high volumes of tickets via phone, email, and live chat.
My background includes remote technical support for truck drivers with limited technical knowledge, documenting cases in CRM systems, and collaborating with internal teams to resolve operational challenges efficiently. I have delivered remote English tutoring and built practical troubleshooting and multitasking skills in fast-paced environments.
I am tech-savvy with Microsoft Word and Excel, familiar with logistics tools such as ProTransport and Motive, and driven to contribute to remote dispatch operations while building strong relationships with drivers, brokers, and customers.
Experience
Work history, roles, and key accomplishments
Independent Forex Trader
Independent
Jan 2024 - Present (1 year 8 months)
Traded major currency pairs and commodities using technical and fundamental analysis, developing discipline, risk management, and data-driven decision-making processes.
Technical Support Specialist
TrackEnsure LTD
Jun 2022 - Aug 2024 (2 years 2 months)
Provided technical and customer support for logistics SaaS to US and Canadian clients, managing high volumes of tickets across phone, email, and live chat and collaborating with internal teams to resolve technical and operational issues.
English Language Tutor
Self Employed
Jun 2022 - Dec 2022 (6 months)
Delivered remote one-on-one and group English lessons, adapting teaching methods to improve communication skills and learning outcomes for students of various ages.
Education
Degrees, certifications, and relevant coursework
Kiron Open Higher Education
Professional Certifications, Information Technology
2023 - 2025
Completed Google IT Support and Excel for Business certifications through Kiron Open Higher Education between 2023 and 2025.
Kharkiv National Medical University
Medicine, Medicine
2019 -
Studied medicine at Kharkiv National Medical University beginning in 2019.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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