CUCenius User
@ceniususer
Creative support agent with strong communication and problem-solving skills.
PortugalWhat I'm looking for
As a proactive and communicative individual, I thrive in environments that challenge me to grow and learn. With experience as a support agent and courier, I have honed my skills in customer service and problem-solving. My journey began at Teleperformance, where I provided support through email and inbound channels, consistently meeting KPI goals.
Most recently, I worked as a courier for UberEats, where I ensured timely delivery of food while maintaining excellent communication with customers. My ability to identify software bugs and report them has further enhanced my critical thinking skills, making me a valuable asset in any team.
Experience
Work history, roles, and key accomplishments
Courier
UberEats
Jan 2022 - Present (3 years 6 months)
Rode an e-bike as an UberEats courier, picking up food from restaurants and ensuring timely delivery to customers. Managed multiple deliveries efficiently to meet customer expectations.
Customer Service Representative
Eternis
Jan 2021 - Dec 2022 (1 year 11 months)
Provided customer support via email and chat channels, resolving inquiries and issues. Identified and reported software bugs to the development team for resolution.
Customer Service Representative
Teleperformance
Jan 2020 - Dec 2021 (1 year 11 months)
Delivered customer support through email and inbound calls, addressing customer concerns and providing solutions. Consistently met and exceeded key performance indicator (KPI) goals set for the project.
Education
Degrees, certifications, and relevant coursework
Joao Batista Vera
High School Diploma, General Studies
Completed secondary education at Joao Batista Vera. Focused on foundational subjects to prepare for further studies or entry into the workforce.
Availability
Location
PortugalAuthorized to work in
Job categories
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