Cenius UserCU
Open to opportunities

Cenius User

@ceniususer

Creative support agent with strong communication and problem-solving skills.

Portugal
Message

What I'm looking for

I am looking for a role that allows me to utilize my communication skills and offers opportunities for growth.

As a proactive and communicative individual, I thrive in environments that challenge me to grow and learn. With experience as a support agent and courier, I have honed my skills in customer service and problem-solving. My journey began at Teleperformance, where I provided support through email and inbound channels, consistently meeting KPI goals.

Most recently, I worked as a courier for UberEats, where I ensured timely delivery of food while maintaining excellent communication with customers. My ability to identify software bugs and report them has further enhanced my critical thinking skills, making me a valuable asset in any team.

Experience

Work history, roles, and key accomplishments

TE

Customer Service Representative

Teleperformance

Jan 2020 - Dec 2021 (1 year 11 months)

Delivered customer support through email and inbound calls, addressing customer concerns and providing solutions. Consistently met and exceeded key performance indicator (KPI) goals set for the project.

Education

Degrees, certifications, and relevant coursework

JV

Joao Batista Vera

High School Diploma, General Studies

Completed secondary education at Joao Batista Vera. Focused on foundational subjects to prepare for further studies or entry into the workforce.

Tech stack

Software and tools used professionally

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