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Oluwatosin Adelegan

@oluwatosinadelegan

Customer support specialist working remotely with international clients, resolving service issues and supporting customers across multiple channels.

Nigeria

Message

What I'm looking for

I'm looking for full-time remote employment and am comfortable working across international time zones, including assigned evening and weekend shifts.

As a Customer Support Specialist on a remote contract, I support international clients across multiple communication channels, helping with account setup, troubleshooting, and service inquiries. I document customer feedback and work with technical teams to resolve escalated concerns.

As a freelance Document Translator, I translate and proofread business, legal, technical, academic, and personal documents, preserving their original meaning and tone. I also work as a freelance Administrative Assistant, Data Entry Specialist, and Virtual Assistant, supporting clients with records, correspondence, and information management.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Remote

Jan 2022 - Present (4 years 9 months)

Managed emails, calendars, and administrative tasks for clients. Conducted online research, assisted with customer inquiries, and supported project management activities.

Email Management Calendar Management Online Research Customer Support Document Management Project Coordination

Current

Customer Support Specialist

Current

Remote Contract

Jan 2021 - Present (5 years 9 months)

Provided customer support for international clients across multiple channels, assisting with account setup and troubleshooting. Documented feedback and collaborated with technical teams to resolve escalated issues.

Customer Support Troubleshooting Communication Skills Documentation Collaboration

Current

Document Translator

Current

Freelance

Jan 2021 - Present (5 years 9 months)

Translated business, legal, technical, academic, and personal documents with accuracy and cultural appropriateness. Managed multiple projects, conducted quality assurance, and built long-term client relationships.

Translation Proofreading Quality Assurance Client Management Project Management Localization Glossary Management

Current

Administrative Assistant

Current

Freelance

Jan 2020 - Present (6 years 9 months)

Managed schedules, appointments, and correspondence for clients. Prepared reports and documents, organized digital records, and coordinated meetings.

Scheduling Correspondence Report Preparation Document Management Data Entry Meeting Coordination

Current

Data Entry Specialist

Current

Freelance

Jan 2019 - Present (7 years 9 months)

Entered and maintained large volumes of data with high accuracy, verified data integrity, and generated reports. Utilized Microsoft Excel and other tools to improve workflow efficiency.

Data Entry Data Verification Excel Reporting Confidentiality

Customer Service Representative

Expedia Travel Agency

Jan 2018 - Jan 2021 (3 years)

Handled customer inquiries via phone, email, and live chat, resolving complaints and maintaining records. Collaborated with teams to improve service processes and consistently met satisfaction targets.