At GoCo, I provisioned and configured VoIP systems, including Polycom, Cisco, and Yealink IP phones. I also programmed softphone solutions such as WebEx, BCT Communicator, and 3CX.
I supported migrations from legacy HPBX systems to cloud environments and Microsoft Direct Routing solutions. My work also included setting up DID accounts, programming SIP accounts, and testing devices and calls across Canada.
At Sophos, I provided frontline support for Sophos products, including Sophos Central, UTM, XG, and SG firewalls. I worked with Technical Engineers on complex issues and managed global escalations.
I also supported licensing and device management, and helped train and mentor Customer Care Representatives. As a Sophos Women in Technology Representative, I advocated for inclusion in technology and mentored women pursuing careers in the field.
