Steve Cadet
@stevecadet
Bilingual IT and telecom professional delivering enterprise support, UC, and customer success.
CanadaWhat I'm looking for
I am a bilingual IT and telecom professional with over 20 years of experience delivering enterprise support, unified communications, and customer success. I focus on solving complex technical problems while improving service delivery and operational efficiency.
Throughout my career I have provisioned and maintained voice/UC platforms, diagnosed VoIP and network issues, and consistently met SLA and KPI targets. My work has reduced downtime, improved customer satisfaction, and strengthened escalation and support processes.
I have led technical teams, trained senior analysts, authored run-books, and implemented process optimizations that improved service and workflow performance. I also build customer-facing solutions and marketplaces, handling integrations, hosting, and CI/CD to scale reliability.
I communicate clearly in both English and French, collaborate effectively with vendors and cross-functional teams, and take pride in delivering measurable outcomes that exceed expectations in both remote and on-site environments.
Experience
Work history, roles, and key accomplishments
Solutions Consultant
sMedia
Apr 2025 - May 2025 (1 month)
Built qualified pipelines by outreaching dealerships and delivered discovery sessions and ROI presentations that secured executive buy-in during a short-term engagement.
Provisioned and maintained voice/UC platforms, diagnosing VoIP and network issues and coordinating vendors and teams to ensure SLA compliance and reduce downtime by 20%.
Provided bilingual POS software and hardware support for restaurant clients, resolving networking, printer, and payment device issues and increasing satisfaction by 30% while exceeding SLA/KPI benchmarks by 25%.
Technical Lead Analyst
CBC/Radio-Canada
May 2018 - May 2021 (3 years)
Led IT service improvements and workflow optimization, training senior analysts, authoring run-books, and strengthening escalation processes, achieving +35% service improvement and +40% workflow gains.
Education
Degrees, certifications, and relevant coursework
CDI College
Diploma in Computer Networking, Computer Networking
2000 - 2002
Completed a diploma program in Server Design and Administration with a focus on computer networking and systems administration.
Institut Supérieur d'Électronique
AEC (Attestation d'études collégiales), Computing / Application Software
1995 - 1997
Completed an AEC program in Introduction to Computing and Application Software covering foundational computing and application software skills.
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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