Steve Cadet

I am a bilingual IT and telecom professional with over 20 years of experience delivering enterprise support, unified communications, and customer success. I focus on solving complex technical problems while improving service delivery and operational efficiency.

Throughout my career I have provisioned and maintained voice/UC platforms, diagnosed VoIP and network issues, and consistently met SLA and KPI targets. My work has reduced downtime, improved customer satisfaction, and strengthened escalation and support processes.

I have led technical teams, trained senior analysts, authored run-books, and implemented process optimizations that improved service and workflow performance. I also build customer-facing solutions and marketplaces, handling integrations, hosting, and CI/CD to scale reliability.

I communicate clearly in both English and French, collaborate effectively with vendors and cross-functional teams, and take pride in delivering measurable outcomes that exceed expectations in both remote and on-site environments.