Abhinav Kanungo
@abhinavkanungo1
I guide customers through technical onboarding, product adoption, and issue resolution across digital support channels.
CanadaWhat I'm looking for
At Rogers Communications, I delivered technical onboarding and product support across digital channels, helping customers resolve provisioning, authentication, software, device, and connectivity blockers during adoption.
I managed cases from initial contact through setup, follow-up, and Tier 2 or Tier 3 escalation while coordinating with engineering, escalation, and field operations teams. I maintained 90–95% performance across QMP, CSAT, and first-contact resolution metrics.
Previously at Transcom Worldwide supporting Apple users, I guided iOS and iPadOS customers through account recovery, device configuration, software deployment, and system readiness. I document clear resolution paths, use CRM and knowledge-base workflows, and translate technical processes into accessible guidance.
Experience
Work history, roles, and key accomplishments
Delivered technical onboarding and product support across digital channels, resolving account provisioning, authentication, software, device, and connectivity blockers. Managed end-to-end customer cases, coordinated cross-functionally, and led onboarding for new team members.
Provided product implementation and technical support for iOS/iPadOS users, resolving account access, authentication, synchronization, software updates, and application setup issues. Guided users through account recovery and device configuration, and escalated unresolved issues to engineering groups.
Education
Degrees, certifications, and relevant coursework
Sanghvi Institute of Technology and Management
Bachelor of Engineering, Information Technology
Bachelor of Engineering in Information Technology.
St. Clair College of Applied Arts and Technology
Post-Graduate Diploma, International Business Management
Post-Graduate Diploma in International Business Management.
Availability
Location
CanadaAuthorized to work in
Salary expectations
Job categories
Skills
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