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Reuben Kisuko

@reubenkisuko

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Expert in credit management, accounts payable/receivable, customer service, with strong financial analysis reporting.

Kenya

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What I'm looking for

I am looking for a role that offers growth opportunities and values process improvement.

Strategic and integrity-driven professional with over five years of experience in credit control and accounts, complemented by three years in customer service and call center operations, including chat management. Experienced in financial reconciliation, debtor management, and stakeholder collaboration, with strong capabilities in handling client inquiries, resolving issues efficiently, and maintaining high levels of customer satisfaction across multiple communication channels. Skilled in conducting in-depth financial analysis, preparing and defending credit reports, and ensuring compliance with regulatory standards while monitoring industry risks and supporting sound financial decision-making. Proficient in academic writing, producing well-structured, research-driven content under tight deadlines, and highly competent in typing, document formatting, and data organization. Demonstrates excellent communication, leadership, and problem-solving skills, with a strong attention to detail, advanced proficiency in Microsoft Office and digital collaboration tools, and a proven track record of improving processes, optimizing revenue capture, and supporting audit and reporting accuracy in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Current

Work stream Lead – Document Automation Project

Current

CIC Insurance Group

Sep 2024 - Present (1 year 7 months)

Defined project requirements and executed UAT testing and implementation for document automation. Developed business transition and continuity plans, and created/updated process documentation. Led operational readiness and success criteria sign-offs for the project.

Project Management UAT Performance Metrics Stakeholder Management

Current

Assistant Credit Control / Accounts Assistant

Current

CIC Insurance Group

May 2022 - Present (3 years 11 months)

Prepared monthly/quarterly financial statements, budgets, and reconciliations. Resolved reconciliation issues with vendors/clients and managed debt collection. Followed up on bounced cheques, legal action, and CRB reporting.

Financial Reconciliations Debt Management Accounting Principles CRM Microsoft Excel

Medical Claims Clerk

CIC Insurance Group

Dec 2020 - Apr 2022 (1 year 4 months)

Registered and processed medical claims, and indexed documents in the Document Management System. Responded to walk-in customer inquiries and managed claim queries. Reconciled provider statements and resolved claim issues.

Document Management Customer Service Claims Management Data Entry Regulatory Compliance

Customer Service Intern – Underwriting

CIC Insurance Group

Mar 2019 - Nov 2020 (1 year 8 months)

Analyzed insurance applications to determine premiums and risks for general business. Managed policy renewals, cancellations, and issuance processes. Created customer profiles and handled data entry tasks.

Risk Assessment Policy Processing Customer Service Data Entry CRM

Accounts Trainee

Kitui Teachers Sacco

Sep 2014 - Dec 2014 (3 months)

Performed bank reconciliation and managed cheque posting operations. Handled petty cash management and ensured accurate record-keeping. Assisted with general accounting tasks.

Bank Reconciliation Petty Cash Accounting Principles Financial Reporting