Open to opportunities

Ellen Grimaldi

@ellengrimaldi

Message

People-centered customer engagement and product consultant focused on transformative service.

United States

Message

What I'm looking for

I seek roles where I can connect deeply with people, elevate customer experiences, mentor teams, and apply safety/quality expertise in supportive, growth-oriented workplaces.

I am a seasoned, people-centered professional with 15+ years of experience across customer service, product consulting, hospitality, leadership, and commercial fishing, grounded in emotional intelligence and energetic authenticity.

In my current role as a Product Consultant & Customer Engagement Specialist, I build trust-based relationships, provide tailored product recommendations, and normalize wellness-focused conversations to improve customer retention and repeat visits.

Previously, I led health, safety, and quality-control teams aboard deep-sea processing vessels, modernized SOPs and documentation, and cultivated resilience, cross-cultural communication, and steady leadership under pressure.

Experience

Work history, roles, and key accomplishments

Current

Product Consultant

Current

Prohibition

Jul 2023 - Present (2 years 5 months)

Builds trust-based customer relationships and delivers tailored cannabis product recommendations, increasing customer retention through empathetic, education-focused service.

Customer Engagement Customer Education Relationship Building Empathy Retention POS Familiarity

Hospitality Team Lead

Various Employers

Jan 1999 - Jun 2023 (24 years 5 months)

Held customer-facing leadership roles across restaurants, hotels, and event venues, managing schedules, coaching hires, and improving guest experience through anticipatory service.

Guest Experience Team Leadership Scheduling Coaching Conflict Resolution High Pressure Service Customer Satisfaction

Health & Safety Lead

Deep Sea Fishing

Jan 2006 - Dec 2014 (8 years 11 months)

Led health, safety and quality-control programs aboard deep-sea processing vessels, rewriting SOPs and improving QC sampling and documentation to enhance traceability and audit readiness.