Open to opportunities

Samantha Williams

@samanthawilliams2

Quality Assurance and operations professional with 13+ years improving compliance, processes, and KPI-driven performance across regulated teams.

United States

Message

What I'm looking for

I’m looking for a Quality Assurance/Operations role where I can strengthen GMP/FDA compliance, own documentation and investigations, and drive continuous improvement with KPI dashboards, trend analysis, and cross-functional team leadership.

I’m an Operations and Quality Assurance professional with 13+ years driving process improvement, regulatory compliance, and operational excellence across financial services, sales, and hospitality.

In FDA-regulated environments and multi-site operations, I own quality systems work such as document control, batch record review, and compliance tracking—serving as a final quality checkpoint prior to product release. I use data analysis, trend analysis, and KPI reporting to improve decision-making, and I lead root-cause focused problem solving to support investigations and quality readiness.

I invest heavily in people: I deliver training and onboarding, mentor new personnel, and collaborate cross-functionally with Validation, Manufacturing, Packaging, Complaints, Quality Engineering, and Safety teams.

Most recently, I’ve also expanded into recruiting operations—building recruiting analytics dashboards and dashboards/tracking systems to improve applicant flow, hiring consistency, and onboarding progress through data-driven reporting.

Experience

Work history, roles, and key accomplishments

Current

Recruitment & Operations Support

Current

Firely Services

Apr 2025 - Present (1 year 3 months)

Developed and maintained recruiting dashboards and tracking systems to monitor applicant flow, interview scheduling, hiring activity, no-show rates, and onboarding progress. Used recruiting and operational metrics to identify trends, streamline workflows, and support healthcare staffing effectiveness.

Interview Scheduling No Show Rate Analysis Onboarding Progress Tracking Trend Analysis Process Improvement Workforce Planning

Current

Document Control Specialist

Current

Accupac

Feb 2024 - Present (2 years 5 months)

Reviewed manufacturing and packaging documentation as a final quality checkpoint prior to product release, ensuring accuracy and regulatory compliance. Completed GMP-related training, supported document control and deviation management, mentored new personnel, and collaborated with cross-functional quality and safety teams.

GMP Compliance Document Control Batch Record Review Process Improvement Data Analysis KPI Reporting Trend Analysis Root Cause Analysis Training and Development Recruiting and Onboarding Cross Functional Collaboration Deviation Management Power BI Salesforce Microsoft Word Applicant Tracking Systems

Multi-Unit Manager

HR Block

Dec 2021 - Feb 2024 (2 years 2 months)

Managed operations for three offices with a workforce exceeding 30 employees, partnering with the District General Manager to drive operational performance, staffing initiatives, client retention, and revenue growth. Led recruiting, interviewing, onboarding, training, and performance development, and implemented systems and procedures to maintain compliance and operational consistency across locat

Multi Unit Operations Management Staffing Recruitment Interviewing Onboarding Training Performance Development Process Improvement Compliance Coaching Customer Satisfaction Revenue Growth

Business Sales Representative

Richard Allen Inc. (Verizon Business Sales)

Feb 2021 - Nov 2021 (9 months)

Consulted business owners to identify communication and mobility solutions aligned with operational needs. Exceeded daily sales expectations through relationship building and strategic outreach, analyzed sales performance metrics to improve profitability, and supported candidate interviews and training initiatives.

Business Sales Relationship Building Networking Strategic Outreach Sales Metrics Profitability Analysis Training

Restaurant Operations & Hospitality

Various Organizations

Jan 2010 - Jan 2021 (11 years)

Provided progressive restaurant and hospitality operations leadership across roles including Cook, Server, Bartender, Kitchen Manager, and Shift Leader. Supported openings and turnaround initiatives by improving workflows, inventory control, staffing coordination, and compliance with food safety, sanitation, and operational procedures.