Open to opportunities

Elizabeth Yelizarenko

@elizabethyelizarenko

Message

Customer support specialist focused on clear, helpful resolution and user satisfaction.

Zimbabwe

Message

What I'm looking for

I seek a support role where I can resolve user issues, improve self-help resources, and collaborate with teams to reduce friction and enhance user satisfaction.

I am a customer support specialist who delivers clear, empathetic communication and practical solutions for user issues. I handle billing, downloads, international shipping questions, app compatibility, and account access with a focus on investigating problems thoroughly.

My approach emphasizes calm, professional correspondence, step-by-step guidance, and escalation when needed to resolve customer concerns. I reference authoritative resources and provide actionable next steps to empower users and reduce repeat contacts.

I am detail-oriented and adaptable, able to explain technical constraints (payment processor fees, platform limitations) and coordinate with artists or internal teams to obtain or verify information when required.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

Bandcamp

Responded to customer inquiries about payments, downloads, shipping, app compatibility, and account access, providing clear troubleshooting steps and escalation guidance to resolve issues efficiently.

Customer Support Troubleshooting Email Communication order fulfillment Account Recovery