Elizabeth WagakiVA

I’m a Remote Admin VA and Customer Support Specialist with 5+ years of experience managing high-volume communications, CRM systems, and operational workflows in fast-paced remote environments. I’m highly skilled in Zoho CRM and consistently handle 100+ daily interactions while maintaining exceptional CSAT.

I bring strong admin discipline to every day: email and calendar management, inbox triage, data entry, document organisation, and structured client follow-up. I’m proactive from day one—reliable, organised, and focused on keeping operations moving smoothly across time zones.

In my Business Manager role at FineAngle Brands, I independently managed daily operations including scheduling, vendor coordination, inventory tracking, and client communications. I also maintained financial records, tracked revenue and expenses, and delivered clear weekly stakeholder summaries while negotiating with suppliers and service providers.

Earlier, as a Customer Service Representative at iProcure, I managed 100+ customer interactions daily through Zoho CRM, tracked ticket resolution, and ensured follow-through across all accounts. I educated and onboarded 100+ active stockist accounts to improve retention, partnered daily with field sales via Slack, and sustained high CSAT through solution-focused, first-contact resolution.