Open to opportunities

Elizabeth Terry

@elizabethterry

Message

Customer Service Representative with 20+ years driving accurate orders and quality through database-led operations.

United States

Message

What I'm looking for

I’m looking for a customer-focused role in a fast-paced environment where I can handle order entry and fulfillment, maintain accurate database records, and support quality checks and documentation to keep customers and teams fully satisfied.

I’m a Customer Service Representative with 20+ years supporting customers in fast-paced environments, combining order entry, fulfillment, and clear communication to resolve needs efficiently. In my current role, I manage daily entries in the T-Track database, print and verify labels, fulfill purchase orders, and ensure orders ship the day they’re received.

I also own quality and compliance work—coordinating QA checks per SOPs, inspecting bone and soft tissue donors, scanning incoming materials to the correct storage locations, and preparing items for shipment using required procedures. From weekly reports to management/distributors to ordering daily supplies for a 15-person department, I focus on accuracy, documentation, and cross-department collaboration.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Rep

Current

Evergen

Jun 2006 - Present (20 years)

Managed daily entries into the T-Track database to maintain accurate tissue supply records, print/verify labels, and coordinate QA inspections and packaging per SOPs. Handled customer calls and account questions, fulfilled purchase orders and shipments the same day received, and produced weekly returns/quality reports while overseeing a ~15-person tissue processing department.

T Track Database Order Entry Quality Control Tissue Processing Customer Service Fulfillment

WMS Clerk

Dollar General Corporation

Sep 2003 - Jun 2006 (2 years 9 months)

Allocated and processed shipping labels for merchandise distributed to 650+ stores using the warehouse management system. Maintained and troubleshot warehouse equipment, generated weekly performance reports, and supported special projects to improve distribution workflows.

Warehouse Management Distribution Center Operations Reporting

Assistant Manager

Sprint

Nov 2002 - Sep 2003 (10 months)

Handled daily deposits and multiple cash/credit transactions while providing steady customer service. Assisted with inventory and store upkeep to support daily operations.

Cash Handling Customer Service Deposits Store Operations Time Management Communication

Senior Customer Service

Movie Gallery

Jul 2000 - Dec 2002 (2 years 5 months)

Trained employees on company rules and regulations while managing cash deposits and supporting accounts payable activities. Built an inventory control system, assisted customers with relations, and created weekly schedules based on business and staffing needs.

Employee Training Cash Handling Accounts Payable Support Deposits Inventory Control Customer Service Scheduling Communication Organizational Skills

Clerical Collections

Farmers Furniture

Jul 2001 - Nov 2001 (4 months)

Answered incoming calls with timely professional customer service and handled deposits and money transactions. Created and maintained new accounts and performed collections for past-due clients.

Customer Service Phone Support Deposits Collections Administrative Support Communication