ELIZABETH OHAEGBU

I am a results-driven Customer Service Supervisor with over 13 years of experience in client management, team leadership, and project coordination. My proven track record in delivering exceptional customer service, both onsite and virtually, has equipped me with the skills necessary to enhance client satisfaction and resolve issues efficiently.

At Alraine Shipping Agency, I led a team of customer service representatives, coordinated client invoicing and billing, and collaborated with cross-functional teams to achieve business objectives. My ability to utilize customer feedback systems and service recovery techniques has significantly improved client relationships and satisfaction. I am adept at managing remote work responsibilities, leveraging tools like email, phone, and videoconferencing to maintain seamless communication with clients and team members.