At Delta Airlines(US), I applied active listening and emotional intelligence to resolve passenger grievances and support customer satisfaction. I was the highest customer problem solver in my team.
I escalated unresolved cases involving baggage claims, cancelled-flight rebooking, and ticket issues. I also documented grievances, resolutions, and follow-up actions in the ticketing system.
At Chicvibe Atlier, I used upselling and cross-selling techniques for a luxury consumer base, contributing to monthly sales targets. I was promoted to supervisor in 10 months.
I mentored the team on inbound inquiries and outbound sales calls, and worked with sales, production, and logistics teams to address backlogged orders, delivery delays, returns, and complaints.
