Open to opportunities

Elizabeth Ngima

@elizabethngima

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E-commerce professional with expertise in content and operations management.

Kenya

Message

What I'm looking for

I am looking for a role that values detail-oriented work, offers opportunities for growth, and fosters a collaborative team environment.

I am a highly motivated e-commerce professional with a proven track record in content and operations management. My experience spans over several years, during which I have honed my skills in project management, data entry, and strategic execution. I am passionate about optimizing operations and enhancing user experiences, which has led to significant revenue growth in my previous roles.

At Jumia Kenya, I have successfully managed data accuracy and integrity, developed Standard Operating Procedures, and collaborated with cross-functional teams to boost sales by 30%. My meticulous attention to detail has been instrumental in reducing content errors and improving overall customer satisfaction. I am eager to leverage my skills in a detail-oriented role that values data accuracy and team success.

Experience

Work history, roles, and key accomplishments

Current

Head of E-Commerce; Content Production & Data Management

Current

Jumia Kenya

Feb 2017 - Present (8 years 7 months)

Managed and updated product information, images, and pricing on the e-commerce website, ensuring accuracy and consistency across all platforms. Developed and implemented Standard Operating Procedures (SOPs) to streamline workflows, improve efficiency, and ensure consistency across operations.

Data Management Data Entry Keyword Research Microsoft Excel Team Collaboration E commerce Strategy Content Production Operations Management Salesforce

Content Quality Control Associate

Jumia Kenya

Aug 2015 - Jan 2017 (1 year 5 months)

Thoroughly proofread product descriptions, correcting errors to ensure accurate and polished content before items are published on the website. Executed regular and timely updates of product information and content on the website, ensuring accuracy and relevance.

Quality Control Data Validation Website Quality Checks Inventory Management Content Creation Attention To Detail Research

Content Writer

Jumia Kenya

Sep 2014 - Jul 2015 (10 months)

Managed product catalogs and categories, product variations, and ensured product attributes were correctly updated. Conducted meticulous proofreading of final drafts of web pages to eliminate errors and maintain high-quality content.

Data Entry Content Management Proofreading Quality Control Attention To Detail Data Management Content Writing Content

Education

Degrees, certifications, and relevant coursework

Coursera

Certificate, Data Analytics

Currently pursuing a Google Data Analytics certificate through Coursera, focusing on data analysis techniques and tools. Expected completion by October 2025.

Coursera

Certification, Project Management

Completed the Google Project Management Certification through Coursera in 2023. Gained expertise in project planning, execution, and agile methodologies.

Sunway University

Diploma, Business Administration

Obtained a Diploma in Business Administration from Sunway University, Malaysia, between 2011 and 2012. Studied core business principles and administrative practices.

Limuru Girls School

Secondary Education, General Studies

Completed the Kenya Certificate of Secondary Education at Limuru Girls School from 2004 to 2007. Focused on a broad curriculum to prepare for higher education.