I am a detail-oriented and analytical professional with over four years of experience in content quality analysis, digital content review, data operations, research, sales, and information verification. Throughout my career, I have specialized in evaluating information, maintaining high accuracy standards, applying structured guidelines, and making fair, data-driven decisions in fast-paced, high-volume environments.
From 2017 to 2019, I worked as an account & research executive at Samasource, where I conducted online research and verified the accuracy, credibility, and relevance of digital information. This role strengthened my analytical thinking, documentation, and information-verification skills while teaching me to manage large workloads and consistently meet quality targets.
Between 2019 and 2021, I worked as a quality analyst on content review for Facebook (Meta). I reviewed and labeled large volumes of user-generated content, applying platform policies to identify violations involving misinformation, bullying, hate speech, dangerous organizations, and other harmful content. I made accurate moderation decisions, escalated complex cases when necessary, and developed strong expertise in identifying factual inaccuracies, AI-generated content, and misleading information. This experience gave me a solid understanding of online safety, trust and safety operations, and digital platform integrity.
From 2021 to 2025, I served as a sales & operations executive at Nguvu Health, where I combined data quality management, digital operations, customer support, and sales. I quality-checked user data, identified inconsistencies, managed CRM records, and communicated with over 10,000 registered users, strengthening my ability to interpret customer intent and adapt communication across different situations.
I am fluent in English and Swahili and have a strong understanding of East African culture, online behavior, slang, and communication patterns. These insights enable me to effectively evaluate digital content within its cultural context.
I am analytical, adaptable, resilient, and committed to continuous learning. I am seeking opportunities where I can apply my expertise in content moderation, quality analysis, data operations, research, and customer communication while contributing to organizations that value accuracy, integrity, innovation, and measurable impact.
