
Joseph Schuhrej
@josephschuhrej
Employee Health Specialist at Rutgers University, supporting consumers in crisis and streamlining client evaluation paperwork.
What I'm looking for
At Rutgers University, I assist consumers experiencing hardship with immediate telephone and in-person support. I also streamlined crisis paperwork to improve efficiency in client evaluations.
In my current role, I provide customer service around consumer concerns and oversee insurance precertification for critical interventions.
At Declarations Inc., I answered program questions, served as a liaison between Monmouth County and residents, and educated community members about available services.
At Community Care, I oversaw health-field case management, supported clients with scheduling and customer service, and established and monitored financial goals alongside developmental progress.
Experience
Work history, roles, and key accomplishments
Assisting consumers experiencing hardship by providing immediate telephone and in-person support. Streamlined crisis paperwork and oversaw insurance precertification processes.
Customer Service Consultant
Declarations Inc.
Jan 2015 - Jan 2018 (3 years)
Addressed customer questions and acted as liaison between Monmouth County and residents. Educated community members on available services.
Case Manager Specialist
Community Care
Jan 2013 - Jan 2015 (2 years)
Oversaw case management for clients in the health field, conducted data entry, and handled customer service calls.
Education
Degrees, certifications, and relevant coursework
Kean University
Bachelor of Arts, Psychology
Bachelor of Arts in Psychology from Kean University.
Kean University
Associate of Science, Business
Associate of Science in Business from Kean University.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
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