Open to opportunities

Yah Roper

@yahroper

Message

I coordinate public assistance operations, client support, and community-service program delivery.

United States

Message

What I'm looking for

I'm looking to contribute my program operations, client support, documentation, and community-resource coordination experience in a role that helps people access timely services.

I'm supporting eligibility and recertification at the Morris County Office of Temporary Assistance, verifying documentation, maintaining case records, conducting client interviews, and helping clients navigate social service systems.

Previously, I directed operations for a K–12 performing arts program serving approximately 400 students at East Harlem Scholars Academies and managed scheduling, billing reconciliation, reporting, onboarding, and parent communication at Huntington Learning Center. I've also supervised COVID-era information and referral operations at NJ 211, coordinating access to health, housing, and social services while maintaining resource databases and reporting for partners and funders.

Experience

Work history, roles, and key accomplishments

Current

Human Services Aide

Current

Morris County Office of Temporary Assistance

Apr 2026 - Present (4 months)

Support eligibility and recertification processes for public assistance programs by verifying documentation, maintaining case records, and conducting client interviews. Assist clients with navigating social service systems while ensuring confidentiality, professionalism, and accurate data entry.

Eligibility Verification Case Documentation Client Interviews Data Entry Confidentiality Coordination

Performing Arts Chair

East Harlem Scholars Academies

Jan 2024 - Jul 2025 (1 year 6 months)

Directed day-to-day operations for a K–12 performing arts program serving ~400 students; coordinated schedules, vendor communication, and event logistics. Tracked deliverables, budgets, purchase orders, and reconciliation records for productions and programming.

Program Operations Scheduling Vendor Management Event Logistics Budgeting Reconciliations Onboarding Professional Development Collaboration

Head Teacher / Manager

Huntington Learning Center

Mar 2022 - Sep 2024 (2 years 6 months)

Managed center operations including scheduling, attendance, billing reconciliation, reporting, and onboarding procedures. Served as primary contact for parent inquiries and resolved operational concerns.

Operations Management Scheduling Attendance Reporting Reporting Onboarding Customer Service Problem Solving

Theater Teacher & Program Coordinator

iLearn Schools

Nov 2021 - Jan 2024 (2 years 2 months)

Coordinated rehearsal calendars, technical logistics, student rosters, and family communications across campuses. Maintained program records and implemented workflow improvements for event coordination.

Program Coordination Scheduling Logistics Student Records Event Coordination

Community Research Supervisor

NJ 211

Feb 2020 - Jul 2020 (5 months)

Supervised information and referral operations connecting residents to health, housing, and social services during COVID response efforts. Maintained resource databases and compiled operational reports for partners and funders.

Supervision Information And Referral Database Management Reporting COVID Response

Senior Theatre Teacher

Ruimeisen Drama Academy

Feb 2019 - Feb 2020 (1 year)

Coordinated international program schedules, tracked student progress, and prepared bilingual communications for families and partners. Supported enrollment growth through event coordination and promotional outreach.

Program Scheduling Student Progress Tracking Bilingual Communication Event Coordination Outreach Enrollment