
Elizabeth Kohl
@elizabethkohl
ServiceNow Business Analyst at KPMG, translating business requirements into ServiceNow solutions and user stories.
What I'm looking for
At KPMG, I administer and support the ServiceNow platform in an ITSM environment. I gather and analyze business requirements, then translate them into ServiceNow solutions and user stories.
I also support testing, deployment, and process improvement across ServiceNow workflows, working with clients, stakeholders, and cross-functional teams. My background includes IT support at Astek Polska, where I diagnosed technical issues and maintained documentation in English and Spanish.
At Sail Zonda, I managed procurement and vendor coordination, while at Bigly Solve I co-founded a digital marketing firm connecting businesses with IT service providers. I’m independently developing a niche AI-powered tool and hold the ServiceNow Certified System Administrator certification.
Experience
Work history, roles, and key accomplishments
Administer and support the ServiceNow platform within an ITSM environment. Gather and analyze business requirements, translating them into ServiceNow solutions and user stories.
IT Support Specialist with Spanish & German
Astek Polska
Jan 2023 - Nov 2025 (2 years 10 months)
Diagnosed and resolved technical issues, providing IT support in English and Spanish. Acted as a liaison between end users and IT teams, facilitating communication and effective issue resolution.
High Performance Sailing Coach
Cyprus International Sailing Club
Jan 2022 - Dec 2022 (11 months)
Created personalized training and nutrition plans for athletes. Organized training schedules to meet performance and training objectives.
Administrative Project Manager
Sail Zonda
Jan 2021 - Jan 2022 (1 year)
Managed procurement activities and vendor coordination to support operational requirements. Oversaw inventory management and supported efficient resource allocation.
Sailing Headcoach
Yacht Club Olivos
Feb 2019 - Jan 2022 (2 years 11 months)
Coordinated schedules, resources, and daily activities for sailing coaches. Researched coaching techniques and developed training methodologies to support athlete development and performance.
Sales Support Lead with German
Duerr Technik
Oct 2017 - Jan 2019 (1 year 3 months)
Managed the full sales cycle, identifying new business opportunities and supporting revenue growth for Duerr Technik's biomechanical products. Managed end-to-end logistics processes, ensuring accurate and timely product delivery to clients.
Project Manager & Co Founder
Bigly Solve
Mar 2015 - Sep 2017 (2 years 6 months)
Led a digital marketing firm, connecting businesses with IT service providers and developing B2B partnerships. Managed supply chain, stakeholder communication, and budget planning, removing operational barriers and improving service delivery.
Education
Degrees, certifications, and relevant coursework
University of Buenos Aires
Chemical Engineering, Chemical Engineering
Pursued a degree in Chemical Engineering at the University of Buenos Aires.
World Sailing
Sailing Coach, Sailing
Certified as a Sailing Coach by World Sailing.
Coursera
Professional Certificate, Project Management
Earned a Professional Certificate in Project Management from Coursera.
LinkedIn Learning
Cert Prep: Scrum Master, Scrum
Completed the Cert Prep: Scrum Master course on LinkedIn Learning.
ServiceNow
Certified System Administrator, ServiceNow
Certified as a ServiceNow Certified System Administrator (CSA).
ICF
Certified Ontological Coach, Coaching
Certified as an Ontological Coach by the International Coaching Federation (ICF).
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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