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Elizabeth KohlEK
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Elizabeth Kohl

@elizabethkohl

ServiceNow Business Analyst at KPMG, translating business requirements into ServiceNow solutions and user stories.

Malta
Message

What I'm looking for

I’m seeking a ServiceNow-focused role where I can leverage my technical expertise, ITSM knowledge, and project management experience to improve service delivery and business operations.

At KPMG, I administer and support the ServiceNow platform in an ITSM environment. I gather and analyze business requirements, then translate them into ServiceNow solutions and user stories.

I also support testing, deployment, and process improvement across ServiceNow workflows, working with clients, stakeholders, and cross-functional teams. My background includes IT support at Astek Polska, where I diagnosed technical issues and maintained documentation in English and Spanish.

At Sail Zonda, I managed procurement and vendor coordination, while at Bigly Solve I co-founded a digital marketing firm connecting businesses with IT service providers. I’m independently developing a niche AI-powered tool and hold the ServiceNow Certified System Administrator certification.

Experience

Work history, roles, and key accomplishments

AP

IT Support Specialist with Spanish & German

Astek Polska

Jan 2023 - Nov 2025 (2 years 10 months)

Diagnosed and resolved technical issues, providing IT support in English and Spanish. Acted as a liaison between end users and IT teams, facilitating communication and effective issue resolution.

DT

Sales Support Lead with German

Duerr Technik

Oct 2017 - Jan 2019 (1 year 3 months)

Managed the full sales cycle, identifying new business opportunities and supporting revenue growth for Duerr Technik's biomechanical products. Managed end-to-end logistics processes, ensuring accurate and timely product delivery to clients.

Education

Degrees, certifications, and relevant coursework

University of Buenos Aires logoUA

University of Buenos Aires

Chemical Engineering, Chemical Engineering

Pursued a degree in Chemical Engineering at the University of Buenos Aires.

WS

World Sailing

Sailing Coach, Sailing

Certified as a Sailing Coach by World Sailing.

Coursera logoCO

Coursera

Professional Certificate, Project Management

Earned a Professional Certificate in Project Management from Coursera.

LL

LinkedIn Learning

Cert Prep: Scrum Master, Scrum

Completed the Cert Prep: Scrum Master course on LinkedIn Learning.

ServiceNow logoSE

ServiceNow

Certified System Administrator, ServiceNow

Certified as a ServiceNow Certified System Administrator (CSA).

ICF logoIC

ICF

Certified Ontological Coach, Coaching

Certified as an Ontological Coach by the International Coaching Federation (ICF).

Tech stack

Software and tools used professionally

Interested in hiring Elizabeth?

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